Collections Specialist

Transwest Inc; Denver (CO); On-site; USD 34,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

401(K) with company match

HSA and/or FSA

Paid Time Off and Holidays

Employee Car Discount Program

Job summary

Transwest Inc. is seeking a Collections Specialist to manage and recover lease and rental payments for trucks, trailers, and fleet assets. You will balance customer relationships with protecting company assets, handling disputes, and negotiating payment plans.

The role requires proven negotiation, strong communication, and knowledge of debt-collection laws. You will work with cross-functional teams to mitigate risk and ensure accurate documentation.

Qualifications

• Bachelor’s or Associate degree in Business Administration, Accounting, Finance, or related field.
• Minimum of 5 years’ collections experience, preferably in leasing and transportation.
• Strong knowledge of debt collections laws and regulations, including the FDCPA.
• Strong communication skills, both written and verbal.
• Computer skills including CRM, ERP systems (Power BI, Salesforce, Excel, Google).

Responsibilities

• Accounts receivable management: Monitor aging reports, follow up on past-due invoices, and resolve billing disputes.
• Customer outreach: Contact customers via phone/email to secure payments and negotiate payment plans.
• Contract enforcement: Interpret lease agreements, payment terms, late fees, and default clauses.
• Risk mitigation: Identify high-risk accounts early and escalate to relevant teams.
• Asset protection: Coordinate with Asset Recovery Coordinator regarding repossession or return of equipment.
• Documentation & compliance: Maintain accurate records, comply with FDCPA (where applicable), UCC, and internal policies.

Skills

Negotiation skills

Communication skills

Analytical skills

Contract literacy

Customer empathy

Education

Bachelor’s or Associate degree in Business/Accounting/Finance

Tools

CRM software

Power BI

Salesforce

Excel

Google Workspace

Job description

Description

A Collections Specialist in the transportation leasing industry is responsible for managing and recovering lease and rental payments for assets like trucks, trailers, containers, or fleet vehicles, while preserving customer relationships and protecting the lessor’s assets.

We offer a Full Benefits Package for Eligible Employees Including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Core Responsibilities:

• Accounts receivable management: Monitor aging reports, follow up on past-due invoices, and resolve billing disputes.
• Customer outreach: Contact customers (carriers, logistics firms, owner-operators) via phone/email to secure payments and negotiate payment plans.
• Contract enforcement: Interpret lease agreements, payment terms, late fees, and default clauses.
• Risk mitigation: Identify high-risk accounts early and elevate to management, legal, 3rd Party Collections, or asset recovery teams when needed.
• Asset protection: Coordinate with the Asset Recovery Coordinator regarding repossession or return of equipment in cases of default.
• Documentation & compliance: Maintain accurate records, comply with FDCPA (where applicable), UCC, and internal policies.

Industry-Specific Knowledge:

• Transportation cycles: Understand seasonality and how market swings affect cash flow and customer’s ability to make payments.
• Equipment value & utilization: Awareness of asset condition, mileage/usage, and resale implications, where applicable.
• Multi-jurisdiction considerations: Leases and recoveries may span states or countries.

Requirements

Key Skills:

• Strong negotiation and communication skills.
• Analytical skills (aging analysis, dispute resolution, payoff calculation).
• Contract literacy.
• Professional firmness with customer empathy.

Typical Metrics:

• Days Sales Outstanding (DSO).
• Cure rates on delinquent accounts.
• Recovery percentages.
• Dispute resolution time.
• Reduction of past due balance percentage.

Required Education, and Experience, Knowledge & Skills:

• Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related business or communication areas.
• Minimum of 5 years’ collections experience, preferably in leasing and transportation.
• Strong knowledge of debt collections laws and regulations, including the FDCPA.
• Strong communication skills, both written and verbal.
• Computer skills including CRM, ERP systems (Power BI, Sales Force, Excel, Google).

Any and all other duties as assigned by manager.

Job Details:

• Type: Hourly
• Compensation Range: $25.00 to $29.00
• Reports To: Operations Manager
• Shift: 1st
• Closing Date: Open until filled.