Collections Specialist

Beacon Hill Staffing Group, LLC; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off and leave programs

Job summary

Beacon Hill Staffing Group, LLC is seeking an experienced Accounts Receivable/Collections professional to manage and prioritize a large customer portfolio, perform proactive collections, and resolve payment discrepancies. The role requires strong communication and organizational skills, with exposure to manufacturing or industrial environments preferred.

The position emphasizes collaborative problem solving with internal teams to facilitate timely payments while maintaining customer

Qualifications

• 3+ years of B2B collections experience.
• Experience handling a high-volume collections workload.
• Strong verbal communication and professional collection calls.
• Ability to handle difficult conversations while maintaining relationships.
• Solid organizational skills and attention to detail.
• Experience in manufacturing, distribution, or industrial environments preferred.

Responsibilities

• Manage and prioritize a portfolio of approximately 300 customer accounts.
• Conduct proactive collection calls and emails on past-due balances.
• Research and resolve payment discrepancies, invoice issues, and customer account questions.
• Partner with internal departments to facilitate payments.
• Prepare and distribute collection correspondence, including escalation letters.
• Document collection activities, payment commitments, and account statuses within the system.
• Monitor aging reports and recommend next steps for delinquent accounts.
• Support efforts to improve cash flow and reduce aged receivables.
• Perform additional accounts receivable duties as assigned.

Skills

B2B collections

Verbal communication

High-volume workload management

Customer relationship management

Organization & attention to detail

Excel basics

Tools

Oracle ERP

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Key Responsibilities

• Manage and prioritize a portfolio of approximately 300 customer accounts.
• Conduct proactive collection calls and email outreach to customers regarding past-due balances.
• Research and resolve payment discrepancies, invoice issues, and customer account questions.
• Partner with internal departments to obtain information needed to facilitate payments.
• Prepare and distribute collection correspondence, including escalation letters when necessary.
• Document collection activities, payment commitments, and account statuses within the system.
• Monitor aging reports and recommend appropriate next steps for delinquent accounts.
• Support efforts to improve overall cash flow and reduce aged receivables.
• Perform additional accounts receivable and collections-related duties as assigned.

Qualifications

• 3+ years of business-to-business (B2B) collections experience.
• Experience managing a high-volume collections workload.
• Strong verbal communication skills and confidence making collection calls.
• Ability to handle challenging conversations professionally while maintaining customer relationships.
• Strong organizational skills and attention to detail.
• Basic Excel skills.
• Experience within manufacturing, distribution, or industrial environments (preferred).
• Experience using Oracle or a similar ERP system (preferred).

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Employing the Future