Collections Specialist

AUTOMOTIVE MANAGEMENT SERVICES; Charlotte (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Automotive Management Services in Charlotte, NC is hiring an experienced Subprime Auto Loan Account Representative to join our Collections Department. You will manage a portfolio of subprime auto loan accounts and contact customers about past-due payments, aiming to secure payment commitments.

The ideal candidate communicates clearly, negotiates effectively, and maintains detailed notes while meeting departmental collection goals in a fast-paced environment.

Qualifications

• Previous subprime auto finance or collections experience preferred
• Experience handling delinquent accounts and payment arrangements
• Strong verbal and written communication skills
• Excellent negotiation and problem-solving abilities
• Self-motivated, dependable, and results-oriented
• Ability to work in a fast-paced collections environment
• Strong attention to detail and organizational skills
• Knowledge of the repossession and recovery process is a plus

Responsibilities

• Manage an assigned portfolio of subprime auto loan accounts
• Contact customers regarding past-due payments and account issues
• Negotiate payment arrangements and obtain promises to pay
• Follow up consistently to ensure commitments are kept
• Work with customers to resolve delinquency and prevent further escalation
• Maintain accurate and detailed account notes
• Identify accounts requiring additional collection action
• Work closely with the Collections Department and management
• Meet individual and departmental collection goals
• Maintain professional and compliant communication with customers

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Self-motivated

Detail oriented

Organization

Repossession knowledge

Job description

Collections Specialist

Automotive Management Services Charlotte, North Carolina, United States

About this position

Crown Auto Group's affiliated finance company, AMS Financial is NOW HIRING – EXPERIENCED SUBPRIME AUTO LOAN ACCOUNT REPRESENTATIVE

AMS is seeking an experienced Subprime Auto Loan Account Representative to join our Collections Department. We are looking for a motivated, professional, and results-driven individual who understands the subprime auto finance industry and knows how to effectively communicate with customers regarding delinquent accounts.

Responsibilities

• Manage an assigned portfolio of subprime auto loan accounts
• Contact customers regarding past-due payments and account issues
• Negotiate payment arrangements and obtain promises to pay
• Follow up consistently to ensure commitments are kept
• Work with customers to resolve delinquency and prevent further escalation
• Maintain accurate and detailed account notes
• Identify accounts requiring additional collection action
• Work closely with the Collections Department and management
• Meet individual and departmental collection goals
• Maintain professional and compliant communication with customers

Qualifications

• Previous subprime auto finance or collections experience preferred
• Experience handling delinquent accounts and payment arrangements
• Strong verbal and written communication skills
• Excellent negotiation and problem-solving abilities
• Self-motivated, dependable, and results-oriented
• Ability to work in a fast-paced collections environment
• Strong attention to detail and organizational skills
• Knowledge of the repossession and recovery process is a plus

Ideal Candidate

Someone who is comfortable speaking with customers, understands the importance of consistent follow-up, can handle difficult conversations professionally, and is driven to produce results.

Salary Information

19-22 per hour