Collections Representative (CSR - 2nd Shift)

Collabera

Newark (DE)

On-site

USD 19,320 - 27,517

Full time

14 days+

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Job summary

A leading IT staffing firm is seeking a Collector in Newark, Delaware. The role involves working in collections and recovery operations, contacting customers to secure payments, and negotiating payment arrangements. Ideal candidates will have a strong customer service focus and the ability to work in a fast-paced environment. This position offers a 6-month contract with a pay rate of $17/hr and a training program. Interested candidates should reach out to the provided contact.

Responsibilities

Work in the Collections and Recovery Operations environment, handling inbound or outbound collections calls.
Contact delinquent customers to secure payments and determine reasons for delinquency.
Establish full balance repayment plans or settlements with customers.

Skills

Customer Service focus

Ability to understand and discuss personal and financial difficulties

Ability to recommend and negotiate payment arrangements

Demonstrated ability to work in a fast paced environment

Job description

Overview

Contract

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

Over 12,000 professionals in over 40 locations across 3 continents
Top 10 U.S. IT Staffing Firm
Largest minority-owned U.S. IT Staffing Firm
Top supplier to Fortune 500 companies
Staffing Industry Analysts’ "Best Staffing Firms to Work For" recognition 4 years in a row

Contract duration: 6 months with possibility of conversion based on performance/attendance, etc

Start Date: April 2016

Pay rate: $17/hr

Schedule: 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday

Training: Monday – Friday; 8:00 AM – 5:00 PM; Will participate in current training program (4 weeks)

Job Description

The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Will have to pass an online assessment required by the client.

Required Skills