Collections Representative

Contemporary Staffing Solutions (CSS); Remote; USD 10,000 - 60,000; Full time

Job summary

A staffing solutions company is seeking a Collections Representative to support a mortgage servicing call center. The ideal candidate will assist borrowers with inquiries related to escrow and loan maintenance, while managing high-volume calls. Qualifications include a background in mortgage servicing, proven multitasking skills, and a reliable work setup. This role emphasizes adherence to performance metrics and regulatory standards in a remote environment.

Qualifications

• Experience in collections or financial services preferred.
• Ability to multitask effectively in a virtual call environment.
• Must have reliable internet setup with minimum speed of 25 Mbps.

Responsibilities

• Guide borrowers through various loan maintenance questions.
• Manage high-volume inbound calls while multitasking.
• Apply policies and regulatory standards during interactions.

Skills

Background in mortgage servicing

Multitasking across multiple systems

Comfortable working under performance metrics

Job description

A company is looking for a Collections Representative to support a fast-paced mortgage servicing call center.

Key Responsibilities of the Collections Representative:

• Guide borrowers through escrow, PMI, payments, and general loan maintenance questions
• Manage high-volume inbound calls while multitasking across digital tools and documentation systems
• Apply policy requirements and regulatory standards consistently during customer interactions

Qualifications and Skills for the Collections Representative:

• Background in mortgage servicing, collections, or financial services is strongly preferred
• Proven ability to multitask across multiple systems in a virtual call environment
• Comfortable working under defined performance metrics in a highly regulated environment
• Reliable remote work setup with minimum internet speed of 25 Mbps (100/25 preferred)