Collections Representative

America; Paducah (KY); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart in Paducah, KY is seeking a Field Collections Representative to pursue delinquent accounts while delivering strong customer service. You will conduct on-site visits, negotiate payment plans, and document every interaction to protect the company’s financial health.

The role offers hourly pay with monthly bonus potential, opportunities to grow in collections, and a comprehensive benefits package including medical, vision, life, 401(k) with match, stock purchase plan, and paid

Qualifications

• Experience in collections or debt recovery.
• Strong negotiation and communication skills.
• Ability to conduct field visits and document interactions.
• Knowledge of regulatory requirements related to collections.

Responsibilities

• Conduct field visits to customers' locations for collections.
• Negotiate payment arrangements and settlements.
• Document all interactions and update records.
• Maintain compliance with relevant laws and regulations.
• Provide excellent customer service.

Skills

Field collections

Communication skills

Negotiation

Customer service

Documentation

Regulatory compliance

Time management

Job description

Paducah KY 035
3921 Clarks River Rd
Paducah, KY 42003, USA

America's Car-Mart is seeking a motivated and results-driven Collections Representative to join our organization. If you have a background in collections, strong communication skills, and a commitment to achieving targets, we want you on our team. As a Field Collections Representative at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Compensation: Hourly plus monthly bonus potential

Duties and Responsibilities:

• Conduct field visits to customers' locations for collections purposes
• Negotiate payment arrangements and settlement options with customers
• Utilize effective communication skills to build rapport and address customer concerns
• Document all customer interactions and update collection records
• Ensure compliance with legal and regulatory requirements related to collections
• Medical Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off

America's Car-Mart is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.