Collections Representative

Car-Mart, Inc.; Oxford (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart in Oxford, MS is seeking a Field Collections Representative to pursue delinquent accounts and protect the company’s financial health. You will visit customers, arrange payment plans, and document outcomes.

The role emphasizes strong communication, strict compliance with laws, and delivering courteous service while meeting monthly targets. A comprehensive benefits package and a bonus program can enhance total compensation.

Qualifications

• Experience in collections or debt recovery settings.
• Strong negotiation and conflict resolution abilities.
• Excellent verbal and written communication skills.
• Ability to document interactions accurately for records.
• Knowledge of relevant laws and compliance requirements.

Responsibilities

• Conduct field visits to customers' locations for collections purposes.
• Negotiate payment arrangements and settlement options with customers.
• Utilize effective communication skills to build rapport and address customer concerns.
• Document all customer interactions and update collection records.
• Ensure compliance with legal and regulatory requirements related to collections.

Skills

Negotiation

Communication

Customer service

Documentation

Regulatory compliance

Job description

Oxford MS 137
2612 Jackson Ave West
Oxford, MS 38566, USA

Oxford MS 137
2612 Jackson Ave West
Oxford, MS 38566, USA

America's Car-Mart is seeking a motivated and results-driven Field Collections Representative to join our organization. If you have a background in collections, strong communication skills, and a commitment to achieving targets, we want you on our team. As a Field Collections Representative at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Upon becoming a new Account Representative, you will have the chance to engage in a bonus plan with a potential monthly value of up to $425. Your eligibility to participate begins on the first day of the month following your start date, and the bonus will be disbursed in the subsequent month.

Duties and Responsibilities:

• Conduct field visits to customers' locations for collections purposes
• Negotiate payment arrangements and settlement options with customers
• Utilize effective communication skills to build rapport and address customer concerns
• Document all customer interactions and update collection records
• Ensure compliance with legal and regulatory requirements related to collections
• Medical Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off

America's Car-Mart is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable

#LOT1

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.