Collections Representative

UnitedHealth Group; Dallas (TX); À distance; USD 25 000 - 44 000; Plein temps

Résumé du poste

UnitedHealth Group is recruiting for a Collections Representative to support premium billing and accounts receivable in a national remote role. You will gather data from customers, review billing discrepancies, and work to secure reimbursement while maintaining accuracy and service quality.

You’ll need hospital billing experience, familiarity with UB04, and 18+ years. The role requires Windows proficiency and the ability to handle 8-hour shifts within CST business hours.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• 1+ years managing hospital/facility appeals and denied claims.
• 1+ years hospital follow up/collections experience.
• 1+ years hospital patient accounting or hospital patient financial services.
• Recent UB04 billing experience.
• Proficiency with Windows PC applications and multiple programs.
• Ability to work any 8-hour shift between 8:00 AM–5:00 PM CST.

Responsabilités

• Interact with customers to gather data to ensure invoice accuracy.
• Provide input to policies, systems, methods and procedures for billing control.
• Monitor outstanding balances and encourage payments as billed.
• Prepare invoices and reconcile billing with accounts receivable.

Connaissances

Hospital claims experience

Hospital collections

Patient accounting

UB04 billing

Windows proficiency

Shift flexibility

Medicare knowledge

Payer portals navigation

Formation

High School Diploma / GED

Outils

Windows OS

Description du poste

Improve the lives of others while Caring. Connecting. Growing together.

Job Description

Job Description - Collections Representative (2396318)

Collections Representative

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM CST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities:

• Interact with customers to gather support data to ensure invoice accuracy and work through specific billing discrepancies
• Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
• Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
• Manage the preparation of invoices and complete reconciliation of billing with accounts receivables

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. Also, you’ll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience managing hospital/facility appeals and denied claims, including navigating insurance payer portals to investigate, resolve, and secure reimbursement for denied hospital claims
• 1+ years of experience in hospital follow up/collections
• 1+ years of experience with hospital patient accounting OR hospital patient financial services
• Recent experience in billing with UB04
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
• Ability to work any 8-hour shift schedule (40 hours / week) within the operating hours of 8:00 AM - 5:00 PM CST

Preferred Qualifications:

• Experience with Medicare Part A & B

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to multi - task and to understand multiple products and multiple levels of benefits within each product

*All employees working remote will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

Other Locations

• US-CT-Hartford
• US-MN-Minneapolis
• US-AZ-Phoenix
• US-FL-Tampa

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.