Collections - Recovery Collector, Full-Time - Remote (AK,AZ,FL,NV,TX,WY)

Nuvision Federal Credit Union; Florida; A distancia; USD 23.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Descripción de la vacante

Nuvision Federal Credit Union in Florida is seeking a detail-oriented Collections Associate focused on charged-off loans. You will contact members, negotiate settlements, and manage recovery processes to strengthen the credit union’s bottom line.

The role requires dispute handling, accurate documentation, and collaboration with management to meet monthly targets. Strong knowledge of bankruptcy and FDCPA is essential.

Formación

• Minimum 3 years hands-on collection experience with charged-off loans.
• Knowledge of bankruptcy laws, foreclosures, repossessions and FDCPA.
• Strong negotiation and communication abilities.
• Ability to handle confidential member information with discretion.
• Proficient with Microsoft Office suite for reporting.

Responsabilidades

• Contact charged-off loan and negative share members to arrange repayment plans.
• Negotiate settlements to maximize return to the credit union.
• Meet monthly collection targets for charged-off accounts.
• Support small claims, repossessions, wage assignments, and bankruptcy processes.
• Ensure proper allocation of recovery payments to loans and ledgers.

Conocimientos

Collection experience

Bankruptcy laws

Communication skills

Attention to detail

Interpersonal skills

Microsoft Office

Educación

Two-year college degree

Herramientas

Word

Excel

Outlook

Descripción del empleo

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation off all charged-off loan functions including liquidation, recoveries and maintenance. Tracking and reporting all money collected on charged-off loans. This position adds value to the credit union by collecting on charged off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income.

Responsibilities:

• Contact charged-off loan and negative share members in order to make suitable repayment arrangements and follow-up with appropriate oral and or written correspondence while accurately recording all collection activity online collection system.
• Work with members to negotiate settlements resulting in maximum return to the credit union.
• As defined in the annual business plan/goals; collect a minimum average of each month from charged-off loans and negative shares.
• Assist management with processing small claims, repossessions, legal suit wage assignments and bankruptcy for charged-off accounts.
• Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Treats co-workers and members with respect.
• Other related duties as assigned.

Qualifications:

• Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans. Including experience with repossession, advanced skip tracing, recovery of charged off loans and managing collection agencies.
• Must have a strong background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act.
• Knowledge of legal process.
• Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion.
• Must be able to communicate effectively with members, management, team members and external third-parties.
• Ability to interface with people in a positive manner with empathy, courtesy and tact.
• Strict attention to detail
• Ability to work in a fast paced goal oriented environment.
• Able to handle difficult calls.
• Team oriented and the ability to work collaboratively.
• Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work.
• Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions.
• Proficient in Microsoft Office products including: Word, Excel and Outlook.

Education:

• Two-year college degree or equivalent related experience, specialized course of study or program. Formal education in business administration or related fields preferred.

Website: nuvisionfederal.com/careers

Pay scale by applicable geographic work location:

• Alaska: Min $22.00 - Mid $26.74 - Max $32.08
• Arizona: Min $17.15 - Mid $21.44 - Max $25.73
• Florida: Min $16.84 - Mid $21.05 - Max $25.26
• Nevada: Min $17.55 - Mid $21.94 - Max $26.33
• Texas: Min $16.84 - Mid $21.05 - Max $25.26
• Wyoming: Min $17.23 - Mid $21.54 - Max $25.85

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future.

Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at . We will work with you to meet your needs in accordance with applicable laws.