Collections Operations Specialist: Compliance & Recovery

Suffolk Credit Union; Medford (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health plans

Lifestyle spending accounts

401(k) matching

Work-life balance support

Community involvement opportunities

Job summary

Suffolk Credit Union is seeking a Collections Operations Specialist to support the Collections Department with document processing, payment posting, and regulatorily compliant recovery activities.

You will handle records, coordinate with agencies, and ensure accurate logging of tasks while maintaining confidentiality and integrity of member information. A strong communicator with meticulous data-entry skills is essential.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in administrative, accounting, or financial services.
• Experience supporting collections, repossession, or recovery preferred.
• Knowledge of credit union collection and administrative processes.
• Strong organizational and data-entry skills with high accuracy.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong written and verbal communication skills.
• Working knowledge of DNA, Temenos LMS, and Microsoft Office applications.
• Ability to maintain confidentiality and handle sensitive member information with discretion.

Responsibilities

• Processes and maintains collection records, notices, logs, and documentation per procedures and regulatory requirements.
• Posts payments, agency remittances, adjustments, and other account transactions in DNA and Temenos LMS.
• Monitors and maintains collection activity logs including bankruptcies, deceased loans, repossessions, negative shares, and payment plans.
• Manages the full negative share account lifecycle, including charge-offs, recoveries, and ChexSystems reporting.
• Processes insurance claims, disability claims, credit bureau disputes, and other approved collection-related procedures.
• Reviews, prepares, and routes correspondence; tracks referrals to outside agencies and attorneys; supports timely document processing.
• Ensures collection activities are documented, maintains audit readiness, and assists with audits and examinations.
• Verifies compliance with FDCPA, FCRA, NCUA, and policies while safeguarding confidential information.
• Responds to member inquiries regarding payments, payoff requests, and account information with professional service.
• Supports departmental operations by maintaining procedure manuals, reporting system issues, assisting teammates, and contributing to process improvements.

Skills

Data entry

Communication

Multitasking

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Tools

DNA

Temenos LMS

Microsoft Office

Job description

Suffolk Credit Union is seeking a Collections Operations Specialist to support the Collections Department with document processing, payment posting, and regulatorily compliant recovery activities.

You will handle records, coordinate with agencies, and ensure accurate logging of tasks while maintaining confidentiality and integrity of member information. A strong communicator with meticulous data-entry skills is essential.