Collections Officer

Virginia Housing; Richmond (VA); Hybrid; USD 54,000 - 73,000; Full time

Benefits offered by this job

On-site fitness center

Free parking

Educational opportunities

Job summary

Virginia Housing is a premier housing finance agency dedicated to helping Virginians achieve affordable housing through public-private partnerships.

The Loan Collections Officer (Hybrid) will be the primary contact for mortgagors with past-due loans, providing professional service and performing preliminary loss mitigation reviews to identify hardship and potential loss mitigation options.

Qualifications

• Respond to borrower requests via phone and e-mail using appropriate collections techniques while adhering to regulations.
• Research and resolve inquiries by collaborating with internal and external partners.
• Collect on delinquent accounts and determine actions to bring loan current; handle loss mitigation calls.
• Send borrower assistance packages.
• Handle Loss Mitigation inbound calls.
• Understand FDCPA requirements.

Responsibilities

• Respond to borrower requests by phone and e-mail using appropriate collections techniques.
• Collaborate with internal and external partners to resolve inquiries.
• Collect on delinquent accounts and determine actions to bring loans current and manage loss mitigation calls.
• Send borrower assistance packages.
• Handle Loss Mitigation inbound calls.
• Understand FDCPA requirements.

Skills

Communication skills

Customer service

Analytical thinking

Active listening

FDCPA knowledge

Research skills

Loss mitigation

Phone & email handling

Education

High School Diploma / GED

Tools

Black Knight/LPS

Job description

Join Virginia Housing and help make a difference as a Loan Collections Officer (Hybrid)

Virginia Housing is one of the nation’s premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

This important role will serve as the primary point of contact for our mortgagors regarding their past due loans and be responsible for providing professional service to our borrowers; performing preliminary loss mitigation review to determine hardships and identify potential loss mitigation candidates.

To be successful in this role you must possess

• Effectively and efficiently responding to borrower requests via phone and e-mail using appropriate collections and counselling techniques while adhering to Virginia Housing, federal, state, investor and insurer regulations and guidelines.
• Researching and resolving inquiries by collaborating with internal and external partners.
• Collecting on all stages of delinquent accounts determining appropriate action to bring loan current and handle loss mitigation calls.
• Sending out borrower assistance packages.
• Handling Loss Mitigation inbound calls.
• Having a clear understanding of the FDCPA.

The Ideal Candidate Would Also Have Experience In

• High School Diploma, GED or equivalent vocational/technical training.
• A few years’ experience of mortgage and/or collections experience.
• A good working knowledge of GSE and Conventional default collections guidelines.
• Strong written and oral communication skills.
• Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
• Strong analytical abilities and active listening skills

Preferred Qualifications

• Knowledge of Black Knight/LPS Servicing System

Work Hours (Evening Shift)

• 1st through 16th: 9:30 AM – 6:00 PM (Mon–Fri)
• 17th through 31st: 10:30 AM – 7:00 PM (Mon–Fri)
• Last two Saturdays of the month: 9:00 AM – 1:00 PM
• Last two Wednesdays of the month: 3:00 PM – 7:00 PM

Hiring Range: $54,000 - $72,500

A background check will be performed as a condition of employment.

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment.

Virginia Housing requires associates to live and work within the Commonwealth of Virginia.

-EOE-

V3 Certified Military friendly employer