Collections Manager

SHERLOQ Solutions; Tampa (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Paid holidays

Tuition reimbursement

Supplemental benefits

Job summary

SHERLOQ Solutions in Tampa, FL is seeking an experienced Collections Manager to lead our healthcare revenue cycle collections team within a fast-paced third-party environment. This role oversees daily operations, drives performance, ensures regulatory compliance, and mentors staff to deliver exceptional client and consumer experiences.

The ideal candidate has hands-on leadership, healthcare collections expertise, and a data-driven mindset.

Qualifications

• Prior supervisory or management experience in collections or call centers.
• Strong knowledge of FDCPA, FCRA, HIPAA, and related consumer laws.
• Experience managing performance metrics and QA processes.
• Analytical, problem-solving, and decision-making skills.
• Excellent verbal, written, and interpersonal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and related systems.
• Experience in third-party healthcare collections.
• Experience with Finvi FACS is preferred.
• Experience with TCN or similar dialing systems.
• Bachelor's degree in business or healthcare administration or related field.
• Experience with operational process improvement and change management.

Responsibilities

• Lead, coach, mentor, and develop a team of collections representatives to achieve goals.
• Oversee day-to-day collection operations, workflows, and staff productivity.
• Monitor performance via quality assurance, call monitoring, and KPIs.
• Recruit, interview, hire, onboard, and train new team members.
• Address employee relations, corrective actions, and performance management.
• Analyze collection trends, KPIs, and data to identify improvements.
• Partner with leadership to develop and execute collection strategies.
• Oversee dialing campaigns, call strategies, and agent utilization.
• Collaborate with IT, vendors, and departments on system enhancements.
• Prepare and present operational and performance reports.
• Ensure compliance with FDCPA, FCRA, HIPAA, and state/federal regulations.
• Support client service initiatives and special projects.
• Perform other related duties as assigned.

Skills

Supervisory experience

FDCPA knowledge

FCRA knowledge

HIPAA knowledge

Performance metrics

QA processes

Analytical problem-solving

Communication skills

Multitasking

MS Office & business systems

Healthcare collections

Finvi FACS experience

TCN dialing systems

Industry knowledge (collections)

Education

Bachelor's degree in Business Administration or Healthcare Administration or related field

Tools

Finvi FACS

TCN dialing systems

Microsoft Office Suite

Job description

About SHERLOQ Solutions

Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide.

About SHERLOQ Solutions

Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide.

Position Summary

We are seeking an experienced and results-driven Collections Manager to lead our healthcare revenue cycle collections team within a fast-paced third-party collections environment. This role is responsible for overseeing daily collection operations, driving team performance, ensuring compliance with all applicable regulations, and developing staff through coaching, accountability, and continuous improvement initiatives.

The ideal candidate is a hands-on operational leader with strong healthcare collections experience, a data-driven mindset, and a passion for developing high-performing teams while delivering exceptional client and consumer experiences.

What You’ll Do

• Lead, coach, mentor, and develop a team of collections representatives to achieve individual and departmental performance goals.


• Oversee day-to-day collection operations, workflows, and staff productivity to ensure service level expectations and recovery goals are met.


• Monitor and evaluate employee performance through quality assurance reviews, call monitoring, productivity metrics, and coaching sessions.


• Recruit, interview, hire, onboard, and train new team members.


• Address employee relations matters, corrective actions, and performance management in accordance with company policies.


• Analyze collection trends, operational data, and key performance indicators (KPIs) to identify opportunities for improvement.


• Partner with leadership to develop and execute collection strategies aligned with company objectives.


• Oversee and optimize TCN dialing campaigns, call strategies, and agent utilization.


• Partner with leadership, IT, vendors, and internal departments to support operational initiatives, system enhancements, and process improvements.


• Resolve escalated consumer and client concerns professionally and compliantly.


• Prepare and present operational and performance reports to leadership.


• Ensure all collection activities comply with FDCPA, FCRA, HIPAA, and applicable state and federal regulations.


• Support client service initiatives and special projects as needed.


• Perform other related duties as assigned.

Qualifications

• Prior supervisory, team lead, or management experience in a collections or call center environment.


• Strong knowledge of FDCPA, FCRA, HIPAA, and applicable consumer protection laws.


• Experience managing performance metrics, quality assurance processes, and employee coaching.


• Strong analytical, problem-solving, and decision-making skills.


• Excellent verbal, written, and interpersonal communication skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Proficiency with Microsoft Office Suite and related business systems.


• Experience in a third-party healthcare collections environment.


• Experience with Finvi (Ontario Systems) FACS platform, preferred.


• Experience using TCN or similar dialing systems.


• Bachelor's degree in business administration, Healthcare Administration, or related field.


• Experience with operational process improvement and change management initiatives.

Pay Range: $65,000-$75,000 annually

Schedule: Monday - Friday, generally 8:00 AM - 5:00 PM. Additional hours may occasionally be needed to support department.

We value our employees and offer a comprehensive benefits package including medical insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and additional supplemental benefits.

SHERLOQ is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Salary: $65000 - $75000 per year

Job Posted by ApplicantPro