Collections Coordinator

Jackson Lewis P.C.; United States; On-site; USD 39,950 - 52,348; Full time

Benefits offered by this job

401(k) Retirement Plan

Health/Dental/Vision/Life Insurance

Flexible Spending Account

Health Savings Account

Holidays, vacation and sick time

Job summary

Jackson Lewis P.C. in the United States seeks a Collections Coordinator to oversee the full-cycle accounts receivable process, including payment application, reconciliation, and collections, while maintaining strong attorney and client relationships.

You will partner with attorneys to implement effective collection strategies, review aging reports, and ensure compliance with firm AR policies. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Management, or related field preferred.
• 3+ years of law firm or professional services collections experience preferred.
• Experience handling complex or high-value accounts receivable.
• Strong knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows environments.
• Excellent written and verbal communication skills with attorneys, clients, and carriers.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage the full-cycle accounts receivable process and act as primary contact for escalated collection issues.
• Review aging reports to identify past-due accounts and conduct outreach to attorneys, clients, and carriers.
• Collaborate with attorneys to develop and execute collection strategies and improve payment resolution.
• Review AR and collection policies to increase efficiency and reduce aging balances.
• Perform reconciliations and resolve billing, payment, and application discrepancies.
• Ensure compliance with AR write-off policies.
• Monitor invoice status and payment activity through e-billing and e-vendor portals.
• Document collection activity and follow-up actions in Aderant.
• Monitor AR hotline and shared inbox; handle confidential information appropriately.

Skills

Communication

Attention to detail

Organization

Multitasking

Client service

Collaboration

Education

Bachelor’s degree in Business Administration, Accounting, Management, or related field

Tools

Microsoft Word

Microsoft Outlook

Excel

Teams

Aderant

e-billing platforms

Job description

Overview

Focused on employment and labor law since 1958, Jackson Lewis P.C. has over 1,000 attorneys located in major cities nationwide who consistently identify and respond to new ways workplace law intersects business. The firm helps employers develop proactive strategies, strong policies, and business‑oriented solutions to cultivate high-functioning workforces that are engaged and stable.

Job Summary

The Collections Coordinator will oversee the full-cycle accounts receivable process, including payment application, account reconciliation, and collections, while maintaining positive attorney and client relationships.

Primary Responsibilities

• Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues.
• Proactively review aging reports to identify past‑due accounts and independently manage outreach to attorneys, clients, and insurance carriers.
• Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs and recommend continuous improvement initiatives.
• Review internal accounts receivable and collection policies to increase efficiency and reduce aging balances.
• Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts.
• Adhere to and ensure compliance with firm accounts receivable write‑off policies.
• Monitor invoice status and payment activity through e‑billing and e‑vendor portals.
• Maintain accurate and up-to-date documentation of collection activity, communications, and follow‑up actions in Aderant.
• Monitor and respond to the accounts receivable hotline and shared inbox.
• Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Management, or a related field preferred.
• Minimum of 3+ years of law firm or professional services collections experience strongly preferred.
• Demonstrated experience handling complex or high-value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows‑based environments.
• Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
• Collaborative, solution‑oriented mindset with a strong client service approach.
• Experience with Aderant and e‑billing platforms strongly preferred.
• Proficiency with Microsoft Office, with an emphasis on Excel.

Compensation

For NY/NJ the expected hourly wage for this position is between $29.21 and $38.37. The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending and Health Savings Account
• Firm-paid holidays, vacation and sick timeEmployee assistance program and other firm benefits

Equal Employment Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.