Collections/Client Relations Coordinator

Fox Rothschild LLP; West Palm Beach (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Fox Rothschild LLP seeks a Collections/Client Relations Coordinator to manage accounts receivable and ensure timely payments across its offices. You will maintain records, resolve billing issues, and coordinate with billing and cash apps to post payments accurately.

ESSENTIAL FUNCTIONS include monitoring portfolios, contacting clients, investigating discrepancies, and preparing aging reports for Finance leadership. This role supports multiple offices in a hybrid work environment.

Qualifications

• Associate degree or equivalent in finance, accounting, or related field.
• Minimum five years of collections experience in a professional services setting preferred.
• Strong Excel and data analysis skills; attention to accuracy and confidentiality.

Responsibilities

• Monitor and manage accounts receivable to ensure timely collections.
• Contact clients via phone, email, and written correspondence regarding overdue accounts.
• Investigate and resolve billing and payment discrepancies.
• Maintain accurate customer records and collection notes.
• Collaborate with billing to issue invoices correctly and on time.
• Work with cash applications to post payments and resolve unapplied funds.
• Prepare aging reports and share collection status with management.
• Escalate high-risk accounts with documentation and recommendations.

Skills

Accounts receivable

Communication skills

Excel proficiency

Attention to detail

Legal billing knowledge

Education

Associate's Degree or equivalent in Finance/Accounting

Tools

Excel

ARCS/3E familiarity

Job description

Posting Details

• Posted August 26, 2026

Locations

• Atlanta GA
  999 Peachtree St NE
  Suite 1500
  Atlanta, GA 30309, USA


• Atlanta GA
  999 Peachtree St NE
  Suite 1500
  Atlanta, GA 30309, USA


• Montgomery County PA
  980 Jolly Rd
  Suite 110
  Blue Bell, PA 194223001, USA


• Montgomery County PA
  980 Jolly Rd
  Suite 110
  Blue Bell, PA 194223001, USA


• Charlotte NC
  101 S Tryon St
  Suite 1700
  Charlotte, NC 28280, USA


• Charlotte NC
  101 S Tryon St
  Suite 1700
  Charlotte, NC 28280, USA


• Chester County PA
  Eagleview Corporate Center
  747 Constitution Drive, Suite 100
  Exton, PA 19341, USA


• Chester County PA
  Eagleview Corporate Center
  747 Constitution Drive, Suite 100
  Exton, PA 19341, USA


• Greensboro NC
  230 N Elm St
  Suite 1200
  Greensboro, NC 27401, USA


• Greensboro NC
  230 N Elm St
  Suite 1200
  Greensboro, NC 27401, USA


• Greenville SC
  2 W Washington St
  Suite 1100
  Greenville, SC 29601, USA


• Greenville SC
  2 W Washington St
  Suite 1100
  Greenville, SC 29601, USA


• Miami Office
  One Biscayne Tower
  2 South Biscayne Boulevard - Suite 2750
  Miami, FL 33131, USA


• Miami Office
  One Biscayne Tower
  2 South Biscayne Boulevard - Suite 2750
  Miami, FL 33131, USA


• Philadelphia
  2001 Market St
  Suite 1700
  Philadelphia, PA 19103, USA


• Philadelphia
  2001 Market St
  Suite 1700
  Philadelphia, PA 19103, USA


• Pittsburgh PA
  Six PPG Place
  Suite 1000
  Pittsburgh, PA 15222, USA


• Pittsburgh PA
  Six PPG Place
  Suite 1000
  Pittsburgh, PA 15222, USA


• Sarasota FL
  2 North Tamiami Trail
  Sarasota, FL 34236, USA


• Sarasota FL
  2 North Tamiami Trail
  Sarasota, FL 34236, USA


• Bucks co
  2800 Kelly Road
  Suite 200
  Warrington, PA 18976, USA


• Bucks co
  2800 Kelly Road
  Suite 200
  Warrington, PA 18976, USA


• West Palm Beach FL
  777 S Flagler Dr
  West Palm Beach, FL 33401, USA


• West Palm Beach FL
  777 S Flagler Dr
  West Palm Beach, FL 33401, USA


• Wilmington DE
  1201 N Market St
  SUite 1200
  Wilmington, DE 198012323, USA


• Wilmington DE
  1201 N Market St
  SUite 1200
  Wilmington, DE 198012323, USA

• Hybrid


• Accounting


• Full-Time


• Requisition #: COLLE003262

Description

The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues.

ESSENTIAL FUNCTIONS:

• Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.


• Contact customers via phone, email, and written correspondence regarding overdue accounts.


• Investigate and resolve discrepancies related to billing and payments.


• Maintain accurate and up-to-date customer records and collection notes.


• Collaborate with the billing team to ensure invoices are issued correctly and on time.


• Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.


• Prepare and distribute aging reports and collection status updates to management.


• Escalate unresolved or high‑risk accounts to Finance leadership with clear documentation and recommendations.


• Respond to customer inquiries and provide excellent service while maintaining firm collection practices.


• Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.

ADDITIONAL FUNCTIONS:

• Perform other collections responsibilities and special projects, as required.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.

Experience:

• Minimum five (5) years of collections experience in a law firm (preferred) or other professional services organization.

Knowledge, Skills, & Abilities:

• 3E and ARCS 3G experience a plus.


• Strong mathematical skills, attention to detail; high level of accuracy a must.


• Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.


• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.


• Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.


• Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.


• Ability to work well independently as well as in a team environment.


• Strong customer services skills. Maintain professionalism and responsiveness in all interactions.


• Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all the essential functions of the position with or without reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Fox Rothschild LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity or gender expression, breastfeeding, lactation, disability, or veteran status, or any other characteristic protected in accordance with applicable federal, state, and local jurisdictions. Applicants who need any assistance applying for a position are encouraged to contact the Human Resources Department, [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.