Collections Clerk Patient Accounting

Penn Medicine, University of Pennsylvania Health System; Bala Cynwyd (PA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Penn Medicine seeks an entry-level professional for a full-time position in patient accounting at its Bala Cynwyd location. The role encompasses managing outstanding patient accounts, ensuring timely payment collection, and adhering to organizational standards. Ideal candidates will possess a H.S. Diploma/GED and some experience in a hospital setting, contributing to a vital aspect of healthcare finance.

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance program

Qualifications

• Preferred 1+ years of experience in hospital patient accounting.
• Basic understanding of hospital billing and reimbursement.

Responsibilities

• Monitor and manage the collection of accounts receivable as assigned.
• Initiate calls to insurance carriers for payment facilitation and follow-up.
• Prepare accounts for bad debt based on departmental procedure.

Skills

Understanding of healthcare/insurance terminology

Account management

Education

H.S. Diploma/GED

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity - Corporate Services

Department - Financial Management Patient Accounting

Location - 150 Monument Road, Bala Cynwyd, PA

Hours - M-F, Hybrid, 8am-4:30pm

Summary:

• This position is responsible for the collection of outstanding patient accounts, which has a direct impact on Penn Medicine's cash flow and accounts receivable. Responsible for the efficient and effective execution of all assigned duties.

Responsibilities:

• Monitors and manages the collection of accounts receivable as assigned.
• Documents each collection activity on the Patient Accounting system.
• Initiates calls to insurance carriers to facilitate payment and follow-up on a timely basis.
• Prepares accounts for bad debt based on departmental procedure and management approval.
• Recommends accounts for free care or discounts based on predetermined criteria.
• Enters adjustments and/or corrections to accounts to update the Patient Accounting file.
• Initiates processing of late charges, re-bills, insurance discounts, refunds, audit discrepancies, etc.
• Responsible for dunning patients and insurance carriers.
• Adheres to the Quality Review and Productivity standards established for each unit or individual, recognizing that approved special projects will be calculated into the Productivity standards.
• Achieves a minimum of 40 accounts per day (after a 6-week ramp-up period for new employees).
• Achieves a minimum of 90% on Quality Reviews (after 3 mock QRs for new employees).
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• 1+ years of experience in hospital patient accounting (Preferred)
• Basic understanding of hospital billing and hospital reimbursement (Preferred)
• Basic knowledge/understanding of healthcare/insurance terminology (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other status protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing

Industries

• Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices