Collections Call Center Representative

First American Title Lending of Georgia, LLC; Dalton (GA); On-site; USD 51,577,344 - 63,038,976; Full time

Benefits offered by this job

Monthly bonus

PTO

Paid holidays

401(k) including company match

Medical, dental, vision insurance

Life insurance

Disability insurance

Job summary

First American Title Lending of Georgia, LLC is seeking an experienced Collections Customer Accounts Representative in Dalton, GA. This in-person role focuses on collecting from clients in line with our corporate purpose and guiding principles.

Expect 100-120 calls daily and thorough documentation of collection attempts in our systems. You will interact primarily by phone and email, with opportunities to assist in repossession and legal processes.

Qualifications

• 2-3 years in Call Center, Collections, Credit/Accounts Receivable.
• Experience in subprime lending, mortgage or related fields preferred.
• Proficient verbal and written communication skills.
• Proficient with Microsoft Office and POS systems.
• Ability to work primarily over phone and email.
• Detail oriented with strong prioritizing and organizational skills.
• Bilingual Spanish/English a plus.

Responsibilities

• Review account information and collect from clients.
• Complete 100-120 calls per day.
• Document collection attempts in systems.
• Assist in repossession and legal processes.
• Initiate collection efforts with past due accounts to discuss payment.
• Meet or exceed goals per company objectives.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

Critical thinking

Analytical skills

Attention to detail

Time management

Multi-tasking

Goal oriented

Tools

Microsoft Office (Outlook)

POS systems

Job description

Overview

First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.

Responsibilities

• Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
• Complete 100-120 calls per day
• Ensure documentation of all collection attempts in appropriate systems
• Assist in repossession and legal process
• Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
• Meet or exceed minimum goal requirements based on Company objectives

Qualifications

• 2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
• Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
• Proficient and professional verbal and written communication skills
• Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
• Ability to interact effectively primarily over the telephone and through email
• Attention to detail and exceptional prioritizing and organizations skills
• Strong interpersonal, active listening, critical thinking, and analytical skills
• Flexibility to work various daytime schedules
• Bilingual in Spanish/English a plus

Benefits

• Base pay plus monthly bonus opportunities
• Paid Time Off
• Paid Holidays
• 401(k) including company match
• Medical, dental, vision insurance including dependent coverage
• Company Paid Life Insurance
• Company Paid Short and long term disability

Job Type: Full-time