Collections Associate

Pacelabs; Northern (KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Job summary

Pace® makes the world a safer, healthier place. The Collections Associate supports accounts receivable, contacting clients on past due invoices and reconciling payments in the AR system.

You will work with Project Managers and Account Executives, process credit card/ACH payments, and help resolve unapplied/short balances while upholding Pace's service standards in a professional office setting.

Qualifications

• High School Diploma or GED and 2+ years in collections/financial admin support.
• Experience with accounts receivable processes and documentation.
• Strong English writing, spelling, grammar, and arithmetic.

Responsibilities

• Contact clients about past due invoices and credits; document all contacts.
• Collaborate with Project Managers and Account Executives on disputed invoices.
• Send invoices to clients and upload into AR systems (e.g., Wide Area Workflow).
• Support AR in reconciling payments; note payment status & disputes.
• Process credit card/ACH payments; handle CorpCC emails.
• Resolve unapplied payments and short balances; research allocations.
• Contribute to department efficiency and teamwork; uphold Pace mission.

Skills

Financial figures accuracy

Policy interpretation

Discretion and initiative

Researching information

Written correspondence

Relationship building

Time management

Teamwork

Education

High School Diploma/GED

Job description

Position Details

Shift: Monday through Friday, 8:00 AM - 5:00 PM (Flexible)

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Collections Associate

Compensation: $25.60 per hour

Hours: Monday through Friday, 8:00 AM - 5:00 PM

SUMMARY

Responsible for provision of varied administrative support duties related to the collection of delinquent accounts receivables due to the corporation for payment.

ESSENTIAL FUNCTIONS

• Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system.


• Work with Project Managers and Account Executives with disputed invoices and when responses are not received.


• Send client copies of invoices, as requested; upload invoices into system for Wide Area Workflow and IPP.


• Support AR in reconciling assigned account payments; enter detailed notes in AR system and on weekly worksheet regarding emails to customers, payment status, invoices sent to customers, disputed items, short & over payment status.


• Process credit card/ACH payments.


• Cover CorpCC email to process credit card payments for all labs.


• Process credit card/ACH payments.


• Process and resolve Unapplieds/Short Balances/refunds - research and inform UA where payments need to be applied on accounts.


• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.


• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

Education and Experience: High School Diploma/GED; AND two (2) years of collections/financial administrative support experience; OR an equivalent combination of education, training and experience.

Required Knowledge

• Principles and practices of collections.


• Principles, practices of financial, and claims auditing.


• Administrative practices and procedures, such as business letter writing and the operation of common office equipment.


• Correct English usage, including spelling, grammar, punctuation, and vocabulary.


• Standard business arithmetic, including percentages and decimals.


• Computer applications and systems related to the work.


• Principles and practices to serving as an effective project team member.


• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.


• Correct business English, including spelling, grammar and punctuation.

Required Skills

• Compiling and reviewing financial figures for completeness, accuracy and compliance with policies and procedures.


• Interpreting, applying and explaining corporate policies and procedures.


• Using tact, discretion, and initiative within established guidelines.


• Researching, compiling, and summarizing a variety of informational materials.


• Composing correspondence and other written independently or from brief instructions.


• Establishing and maintaining effective working relationships with those contacted in the course of the work.


• Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.


• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.


• Maintaining databases, forms, documents and related information.

PHYSICAL/MENTAL REQUIREMENTS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT

Work is performed in an office setting.

Benefits

• Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Pace

Pace® makes the world a safer, healthier place. We partner with clients to provide the service, science, and laboratory data needed to make critical decisions that benefit us all. Through a nationwide laboratory network, Pace® advances the science of businesses, industries, consulting firms, government agencies, and others. More at PACELABS.com.