Collections Analyst

Creative Financial Staffing, LLC; Columbus (OH); On-site; USD 50,000 - 55,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Collections Analyst in Columbus, Ohio, to manage account aging and follow up on past-due balances. The Analyst will also be responsible for reviewing release orders and communicating with customers regarding payment status.

The ideal candidate will possess strong customer service and organizational skills, and prior experience in collections or accounts receivable is a plus. A salary range of $50k–$55k is offered depending on experience.

Qualifications

• Strong customer service, communication, and organizational skills.
• Detail-oriented with a professional and mature approach to problem solving.
• Prior collections, accounts receivable, customer service, or related experience is a plus.

Responsibilities

• Manage account aging and follow up on past-due balances.
• Review and process release orders while communicating with customers.
• Perform credit reference requests and troubleshoot payment-related issues.

Skills

Customer service

Communication

Organizational skills

Problem solving

Job description

Collections Analyst

Client in the distribution industry is seeking a Collections Analyst to assist with release order management, account aging review, customer payment follow-up, and accounts receivable support.

ABOUT OUR CLIENT

• Established distributor serving customers across multiple industries throughout North America
• Team-oriented environment focused on operational excellence and customer service
• Stable organization with a long-standing presence in the marketplace
• Opportunity to work closely with customers and internal teams to resolve account issues as the Collections Analyst
• Excellent opportunity for someone who enjoys problem-solving and taking ownership of a process

RESPONSIBILITIES OF THE COLLECTIONS ANALYST:

• The Collections Analyst will manage account aging and follow up on past‑due balances to obtain payment and release held orders
• The Collections Analyst will review and process release orders while communicating with customers regarding payment status
• Perform credit reference requests, payment application support, and respond to customer inquiries via phone and email
• Research account discrepancies, reconcile customer accounts, and assist with troubleshooting payment‑related issues

PREFERRED QUALIFICATIONS FOR THE COLLECTIONS ANALYST:

• Strong customer service, communication, and organizational skills
• Detail‑oriented with a professional and mature approach to problem solving
• Prior collections, accounts receivable, customer service, or related experience is a plus

Salary is $50‑$55k, DOE.