Collection Sr. Associate

Nebraska Medicine; Omaha (NE); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

Clarkson College 35% tuition discount

Career advancement opportunities with

Job summary

Nebraska Medicine in Omaha, NE is seeking a Sr Collections Associate to collect outstanding patient liability with a strong focus on customer service. The role includes handling estates, liens, and bankruptcies, offering payment options, and monitoring payment arrangements while supporting the customer service team.

The position is full-time with initial training and an in-office start, followed by a remote option after 6 months and a required one day per week in the office for walk-ins, with

Qualifications

• High school education or equivalent required.
• Minimum three years post-secondary education with coursework in business, medical assisting or nursing assisting, or equivalent healthcare experience.
• Ability to interact with customers over the telephone and in person.
• Knowledge of ICD, CPT, HCPCS coding and healthcare revenue cycle processes.

Responsibilities

• Collect outstanding patient liability in a timely and professional manner.
• Process estates, liens and bankruptcies as part of debt resolution.
• Provide customers with debt-resolution options and monitor payment arrangements.
• Support customer service team with incoming requests as needed.

Skills

Customer service

Typing 45 wpm

Communication skills

Education

High school education or equivalent

Post-secondary education in healthcare billing or related field (3 years)

Tools

Microsoft Excel

Microsoft Word

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift

First Shift (United States of America)

Sr Collections Associate

Collect outstanding patient liability in a timely and efficient manner while maintaining excellent customer service. Provide customers with available options for debt resolution and monitor payment arrangements and customer response to identify accounts appropriate for transfer of liability to bad debt. Support customer service team by assisting with incoming customer requests as needed.

Details

• Full time and benefits eligible (1.0 FTE )
• Training 6-8 weeks, Monday-Friday 7a-3:30pm, then regular schedule flex start time between 8-9 am, 8 hour shift
• First 6 months in the office at 33rd and Farnam
• Remote option after 6 months, with required one day a week in the office to assist with walk-ins (*Must reside in Nebraska or Iowa.
• Ability to type a minimum of 40 words per minute with 95% accuracy required.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect We value diverse backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Sr Collections Associate

Collect outstanding patient liability in a timely and efficient manner while maintaining excellent customer service. Process estates, liens, and bankruptcies. Provide customers with available options for debt resolution and monitor payment arrangements and customer response to identify accounts appropriate for transfer of liability to bad debt. Support customer service team by assisting with incoming customer requests as needed.

Required Qualifications: Sr Collections Associate

• High school education or equivalent required.
• Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in healthcare collection or billing (one year of education equals one year of experience) required.
• Ability to interact with customers over the telephone and face to face required.
• Knowledge of medical terminology, International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) coding required.
• Knowledge of hospital and/or professional revenue cycle processes required.
• Ability to work with diverse customer base through effective verbal and written communication required.
• Knowledge of Microsoft Excel and Microsoft Word required.
• Ability to type a minimum of 45 words per minute with 95% accuracy required.

Preferred Qualifications: Sr Collections Associate

• Experience with patient liability collections preferred.
• Associate’s degree in business administration or college level business course work preferred.
• Bilingual skills preferred.
• Knowledge of collection laws, liens, and bankruptcies preferred.
• Certification through hospital or professional revenue cycle organization preferred.
• Membership in hospital or professional revenue cycle organization preferred.
• Knowledge of collection laws, liens, and bankruptcies preferred.
• Certification through hospital or professional revenue cycle organization preferred.
• Membership in hospital or professional revenue cycle organization preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.