Collection Specialist

Music & Arts; Frederick (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Music & Arts is seeking an Accounts Collection Specialist in Frederick, MD to pursue delinquent accounts and resolve balances. The role emphasizes proactive outreach, understanding customer situations, and applying company policies to settle accounts, with opportunities for growth within a rapidly expanding organization.

The position offers pay at $18.00–$20.00 per hour plus commission, with compensation dependent on location, background and experience, and compliance with state laws.

Qualifications

• Initiate customer contact to determine reason for delinquency and to look for resolution.
• Communicate policy and rental contract procedures.
• Utilize skip tracing tools.

Responsibilities

• Initiate contact with delinquent customers to determine reason for delinquency and to look for resolution.
• Explain policy and rental contract procedures to customers.
• Utilize skip tracing tools to locate debtors.

Education

High School Diploma or Equivalent

Tools

Skip tracing tools

Job description

The Accounts Collection Specialist is responsible for collecting on delinquent accounts from consumers. This position is ideal for an individual looking to join a rapidly growing organization with great opportunity for growth and advancement.

Essential Functions (not all-inclusive):

• Initiate customer contact to determine reason for delinquency and to look for resolution
  
• Communicate policy and rental contract procedures
  
• Utilize skip tracing tools
  

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band, you'll need the following experience:

• 1 year relevant experience
  
• High School Diploma or Equivalent
  
• 2 years of collections experience preferred
  

Pay Rate:$18.00-20.00/hr + commission depending on location, background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job- related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to [e-mail].