Collection & Dispute Analyst

Samsung Electronics Perú; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Samsung Electronics America, Inc. is seeking a focused Accounts Receivable/Finance professional to manage select customer AR accounts and ensure full collection of receivables. You will resolve disputes, review contracts, and improve processes through strong partner relationships.

Responsibilities include daily AR transactions, client collaboration for payment information, and cross-department coordination to ensure timely settlements. Proficiency in SAP and Excel is preferred.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Information Systems.
• 2–5 years of related work experience.
• Experience with SAP or similar ERP system.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Ability to work with cross-functional teams.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Manage AR accounts and all transactions for assigned portfolio.
• Collaborate with clients daily to obtain payment information for upcoming payments.
• Gather back-up information for shortages and deductions to dispute with clients.
• Obtain BOLs and PODs for aged items to avoid past-due invoices.
• Coordinate with Logistics to resolve chargebacks and past-due invoices.
• Reconcile line items and assist with credit balances and refunds.
• Interact with multiple departments to ensure workflow.
• Prepare Excel reports using pivot tables and VLOOKUP.

Skills

Analytical skills

Attention to detail

Communication skills

Diplomacy

Multi-tasking

Problem solving

Time management

Education

Bachelor’s degree in Accounting, Finance, Business, Information Systems

Tools

SAP

Excel

VLOOKUP

Pivot Tables

Job description

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Responsible for managing all financial activities for select customer AR accounts and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will be responsible for financial account management of account portfolio and ensure overdue metrics are maintained.

Role and Responsibilities

• Manage current ATB (Aged Trial Balance), all transactions for assigned account
• Work with client on a daily basis to obtain payment information for upcoming payments in order to update line items in NERP system.
• Obtain back-up information for shortages and deductions to dispute back to the client.
• Obtain BOL’s and PODs for aged items when necessary to avoid past due invoices and balances.
• Work closely on a daily basis with Logistics for claims, POD discrepancies to resolve outstanding chargebacks and past due invoices.
• Ensure line items on the client account are properly coded for warehouse investigation and for clearing/matching of chargebacks and credits in NERP.
• Reconcile and resolve credit balances and request refunds if necessary
• Interact with various departments to ensure proper work flow.
• Handle special projects assigned by management and provide weekly updates.
• Order release maintained and requests daily for troubled accounts.
• Excel report using pivot tables and VLOOKUP.

Skills and Qualifications

• Background/Experience Bachelor’s degree in Accounting, Finance, Business, Information Systems 2-5 years of related work experience
• Experience with SAP or similar ERP system preferred
• Necessary Attributes & Skills Solid analytical and problem-solving skills
• Ability to identify discrepancies and inconsistencies
• Strong attention to details is of paramount importance in this role
• Diplomacy and ability to deal with difficult situations
• Excellent Oral & Written Communication Skills
• Solid Microsoft Office skills (Word & Excel)
• V-lookup and Pivot tables (Macros a+)
• AI tool implementation and usage skills in the job function preferred
• Attitude towards work and timeliness in completing daily tasks
• Sense of urgency to get it done required
• Relationship Management Ability to multi-task in fast paced environment

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).