Collection Analyst

Toshiba Corp.; Durham (NC); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

On-site at Durham HQ

Job summary

Toshiba Global Commerce Solutions, Inc. in Durham, NC is seeking a Spring 2027 Intern to join the Revenue Operations team.

You will develop AI-powered applications, automated workflows, data validation tools, and dashboards to improve operational efficiency, accuracy, and productivity. The role emphasizes collaboration with business stakeholders to map processes, translate requirements into technical solutions, and minimize revenue leakage through AI and automation.

Qualifications

• Pursuing a bachelor's or master's degree in CS/SE/Data Science or related field

Responsibilities

• Learn and map existing Revenue Operations processes and identify bottlenecks
• Develop AI-powered solutions and automated workflows
• Build tools to validate billing data and reconcile pricing/contract info
• Explore AI applications for document processing and data extraction
• Develop dashboards and reporting to improve visibility and performance
• Identify opportunities to reduce manual work and revenue leakage
• Collaborate with stakeholders to translate requirements into technical solutions
• Test, document, and refine applications and workflows
• Research emerging AI technologies and automation approaches

Skills

Python

Java

AI concepts

Workflow automation

Data analysis

Communication

Problem solving

Hands-on learning

Education

Bachelor's or Master's in Computer Science / Software Engineering / Data Science

Tools

Microsoft Copilot

ChatGPT

Claude

Power Platform

Job description

Spring 2027 Internship: This position is located at our HQ in Durham, NC. Expected program dates are January 19 – April 23, 2027. Anticipated working hours will be 15-30 per week. Final hours and schedule will be determined between the intern and their manager.

Note:

Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Introduction:

We are looking for a motivated and analytical intern with a passion for Artificial Intelligence (AI), technology, and business process improvement to join our Revenue Operations team.

This role offers an opportunity to apply technical skills to real-world business challenges by developing AI-powered applications, automated workflows, data validation tools, and dashboards that improve operational efficiency, accuracy, and productivity.

The intern will work closely with business stakeholders to understand existing processes, identify repetitive manual tasks, and translate business requirements into practical technology solutions using our approved enterprise tools and platforms. Projects will focus on areas such as billing validation, pricing and contract reconciliation, data quality, reporting, and exception detection to help prevent errors, reduce manual effort, and minimize revenue leakage.

This is an ideal opportunity for a student who combines technical curiosity and problem-solving skills with an interest in understanding how businesses operate and how technology can make them more efficient.

Responsibilities:

• Learn and map existing Revenue Operations processes in collaboration with team members, identify repetitive manual tasks and process bottlenecks, and uncover opportunities for AI and automation to improve efficiency and accuracy.
• Develop AI-powered solutions and automated workflows to improve Revenue Operations efficiency, accuracy, and productivity.
• Build tools to validate billing data, reconcile pricing and contract information, and identify discrepancies.
• Explore AI applications for document processing, data extraction, customer request classification, and information analysis.
• Develop dashboards and reporting solutions to improve visibility into operational performance, data quality, and exceptions.
• Identify opportunities to reduce manual work, detect process errors, and minimize potential revenue leakage through AI and automation.
• Collaborate with business stakeholders to understand existing workflows, gather requirements, and translate business needs into technical solutions.
• Test, troubleshoot, document, and refine applications and automated workflows using approved enterprise tools and platforms.
• Research emerging AI technologies and automation approaches, including AI agents, to identify opportunities for business process improvement.

Required Qualifications:

• Must be able to work on-site at our Durham, NC headquarters at least one day per week; two days preferred.
• Currently pursuing a bachelor's or master's degree in Computer Science, Software Engineering, Information Systems, Data Science, Business Analytics, or a related field.
• Programming knowledge in Python and Java.
• Experience using Microsoft Copilot or a comparable AI tool, such as ChatGPT or Claude.
• Understanding of AI/LLM concepts and AI-powered applications.
• Understanding workflow automation concepts and the ability to identify opportunities to automate repetitive tasks and improve process efficiency.
• General understanding of business processes.
• Strong analytical thinking, attention to detail, communication skills.
• Strong curiosity, initiative, and willingness to experiment with new technologies, take ownership of tasks, and learn through hands-on problem-solving.

Preferred Skills:

• Familiarity with Microsoft Azure and SharePoint.
• Business acumen and an interest in Revenue Operations, including billing, pricing, contracts, and renewals.
• Pursuing a double major or minor in Business or a related discipline alongside a technical degree.
• Familiarity with agentic AI, AI agents, and multi-step AI workflows.
• Experience building AI-powered applications, automated workflows, or prototypes.
• Exposure to Microsoft Power Platform, Power Automate, or Power Apps.
• Familiarity with data analysis, SQL, dashboards, or reporting tools such as Power BI.
• Experience with APIs, data integration, or document-processing solutions.
• Understanding of data validation, reconciliation, anomaly detection, or process improvement.

About the Company:

Toshiba Global Commerce Solutions, Inc., is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

EEO:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customersthe retail industry and becoming a more responsible company as we help create a brighter future.