Collaboration Engineer

HEARTLAND BUSINESS SYSTEMS LLC; Plymouth (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

HEARTLAND BUSINESS SYSTEMS LLC is seeking a Collaboration Engineer to develop, implement, and support collaboration services for consulting clients. You will build client relationships to identify challenges and translate them into clear specifications and requirements.

In this role you will work with internal teams to deliver projects, contribute to product selections and standards, and provide ongoing support and administration for customers while maintaining professional collaboration across

Qualifications

• Associates degree or equivalent work experience in a technical field.
• CCNA or equivalent networking certification preferred.
• Experience with collaboration platforms (Cisco Webex, Zoom, Teams).
• Proven ability to learn new tools and deliver customer-focused solutions.
• Strong communication and consultative skills.

Responsibilities

• Work with the Collaboration Team to support client projects.
• Collaborate with internal teams to ensure timely delivery of scope.
• Assist in product selection, configuration standards, and best practices.
• Provide support, maintenance, and administration for customers.
• Maintain professional demeanor across regional and virtual practices.
• Provide time estimates and project scope for systems projects.
• Maintain current vendor certifications and stay updated on new solutions.
• Meet annual billable hour goals.

Skills

Accountability

Adaptability

Ambition

Decision Making

Detail Orientated

Ethical

Organized

Persistence

Technical Aptitude

CCNA Certification

Education

Associates degree, equivalent certifications or equivalent work experience

CCNA or Equivalent

Bachelor’s Degree or equivalent education/certifications

CCNP

CCA-V

VCA-DCV

MCA

Microsoft Teams Voice Certification (MS-721)

Zoom Competencies

Cisco Webex Calling Professional

Tools

Cisco On Prem

Webex

Zoom Calling

Microsoft Teams Voice

Job description

Description

Position Summary:

The Collaboration Engineer will develop, implement, and support collaboration related services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBS’s account base. Contribute to and impacts the assigned customer accounts positively.


• Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work.


• Contribute to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.


• Provide support, maintenance, and administration for HBS’ customers.


• Work in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.


• Provide time estimates and project scopes for systems related projects.


• Maintain current vendor/industry specific certifications and stay current on new products and solutions.


• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

Competencies:

• Accountability - Ability to accept responsibility and account for his/her actions.


• Adaptability - Ability to fit into a changing environment.


• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition.


• Decision Making - Selecting an effective course of action while controlling resources and expenditures.


• Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.


• Ethical - Ability to be guided by the company’s accepted principles of moral conduct.


• Organized - Ability of an individual to be structured and methodical in working skills.


• Persistence - Ability to continue in a course of action in the face of adversity.


• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge.

Required Experience:

• 6 months to 1 year in a technical related field, internship, or equivalent

Preferred Experience:

• At least one year in a technical related field


• Experience working as a consultant

Required Skills, Education and/ or Certifications:

• Associates degree, equivalent certifications or equivalent work experience


• CCNA or Equivalent


• Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice)

Preferred Skills, Education and/ or Certifications:

• Bachelor’s Degree or equivalent education/certifications


• CCNP, CCA-V, VCA-DCV, MCA


• Microsoft Teams Voice Certification (MS-721)


• Zoom Competencies


• Cisco Webex Calling Professional

Equal Opportunity Employer - Including Disabled and Veterans

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