Coffeehouse Shift Supervisor: Lead with Craft & Team

Starbucks Corp.; West Springfield (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Tuition assistance (Starbucks College)

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming community space and consistent, high‑quality beverages and food. You will guide a team, maintain standards, and model excellent customer service in a fast-paced environment.

Role requires flexible hours, strong communication, and the ability to train partners while upholding store policies and safety. Starbucks offers extensive benefits and growth opportunities for partners.

Qualifications

• Six months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Available to work flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes.
• At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
• Knowledge of the retail environment and store safety procedures.

Responsibilities

• Lead store operations as shift supervisor with craft and heart, creating a welcoming space for the community.
• Direct the work of team members and coordinate tasks across shifts to ensure smooth service.
• Ensure cash handling and safety standards are followed according to store policies.
• Coach and train partners to prepare beverages and food to standard recipes and customizations.
• Maintain attendance and scheduling to meet store needs and peak times.
• Foster strong customer relationships and provide excellent service.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Customer interaction

Tools

Cash handling

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming community space and consistent, high‑quality beverages and food. You will guide a team, maintain standards, and model excellent customer service in a fast-paced environment.

Role requires flexible hours, strong communication, and the ability to train partners while upholding store policies and safety. Starbucks offers extensive benefits and growth opportunities for partners.