Coffeehouse Shift Lead & Team Coach

Starbucks Corp.; Houston (TX); On-site; USD 16,531,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Vacation time

Sick time

401(k) match

Stock program

Job summary

Starbucks Corp. in Houston is seeking a shift supervisor to lead with craft and heart, ensuring a warm, welcoming space and quality beverages and foods. You will guide team members, manage operations, and uphold store standards during all shifts.

The role emphasizes punctuality, flexibility, and strong communication. You will coach staff, handle customer requests, and maintain safety and cash controls while delivering the Starbucks experience to the community.

Qualifications

• Six months of experience in a customer-facing role.
• Experience delegating tasks to other employees and coordinating multiple tasks.
• Ability to coach the preparation of beverages and food to standard recipes and adapt when needed.
• Knowledge of cash handling and store safety policies.

Responsibilities

• Direct the work of team members to ensure quality beverages and food.
• Coach and motivate staff to meet customer requests with a welcoming attitude.
• Maintain store safety, security, and cash handling procedures.
• Foster teamwork and effective communication across shifts.

Skills

Customer service

Team leadership

Cash handling

Store operations knowledge

Effective communication

Interpersonal skills

Flexibility

Job description

Starbucks Corp. in Houston is seeking a shift supervisor to lead with craft and heart, ensuring a warm, welcoming space and quality beverages and foods. You will guide team members, manage operations, and uphold store standards during all shifts.

The role emphasizes punctuality, flexibility, and strong communication. You will coach staff, handle customer requests, and maintain safety and cash controls while delivering the Starbucks experience to the community.