Coffee Shop Department Manager

Hyvee.io; Shakopee (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

Hy-Vee in Shakopee, MN, is seeking a Coffee Shop Department Manager to lead one of our most welcoming departments. You will set quality and service standards, manage a fast-paced team, and ensure a great customer experience from morning coffee to afternoon pickup.

The role emphasizes leadership, training, scheduling, and adherence to hygiene and company policies in a busy retail environment. This is a dynamic, growth-oriented position within a supportive store framework.

Qualifications

• Deliver outstanding customer service and inspire your team to do the same.
• Lead, motivate, and develop a team in a fast-paced food service environment.
• Solve practical problems and make sound decisions with a variety of variables.
• Use basic math skills, including fractions, decimals, and percentages.

Responsibilities

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability.
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example.
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one.
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed.
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership.
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
• Understand and troubleshoot department equipment and coordinate maintenance as needed.
• Maintain consistent speed of service by ensuring all staffing requirements are met.
• Conduct department inventory and manage product pre-orders.
• Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies.

Skills

Customer service

Team leadership

Communication

Problem solving

Attention to detail

Education

High school diploma

Sanitation training

Food service experience

Job description

Additional Considerations (if any): Must be 18+ -

Job Description

Job Title: Coffee Shop Department Manager
Department: Coffee Shop
FLSA: Hourly
Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

As the Coffee Shop Department Manager at Hy-Vee, you'll lead one of our most welcoming and energizing departments. You'll set the standard for quality, service, and team performance, ensuring that every customer who stops in for their morning coffee or afternoon pick-up gets a great product and an even better experience.
If you're a natural leader who takes pride in running a smooth operation, loves developing a team, and thrives in a fast-paced environment, this role is a great fit for you.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink
• Understand and troubleshoot department equipment and coordinate maintenance as needed
• Maintain consistent speed of service by ensuring all staffing requirements are met
• Conduct department inventory and manage product pre-orders
• Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed

You'll receive direction and support from: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director

Your Skills

• Deliver outstanding customer service and inspire your team to do the same
• Lead, motivate, and develop a team in a fast-paced food service environment
• Solve practical problems and make sound decisions with a variety of variables
• Use basic math skills, including fractions, decimals, and percentages
• Communicate clearly in writing and verbally with customers, employees, and vendors
• Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion
• High school diploma or equivalent required; on-the-job training and sanitation courses preferred; one or more years of related work experience preferred

Reporting Relationships

Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director
Direct Reports: Coffee Shop Department Employees

Education and Experience

• High school diploma or equivalent required
• On-the-job training and sanitation courses preferred
• One or more years of related work experience preferred

Physical Requirements

Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
Continuously stand and walk on hard surfaces for extended periods
Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
Work in cooler or freezer environments for extended periods
Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product
Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Working Environment

This is a fast-moving, hands-on role where no two days are the same. You may frequently work in areas with temperature extremes and dampness. The role involves working with and