Cocktail Server - PT

Virgin Hotels; Las Vegas (NV); On-site; USD 22,000 - 34,000; Full time

Job summary

Virgin Hotels Las Vegas seeks a Cocktail Server to greet guests, take and serve beverage orders, and ensure accurate transactions. The role emphasizes friendly, professional service and knowledge of beverage offerings. You will maintain cleanliness, support side-work, and contribute to a high-energy guest experience.

You will need strong English communication, the ability to handle multiple guests, and a proactive approach to upselling while adhering to hotel standards and policies.

Qualifications

• Must be a current, legal, and unrestricted worker in the United States.
• Excellent communication skills in English, both verbal and written.
• Able to greet guests professionally and handle beverage orders with accuracy.
• Proficient in POS operations and cash handling.
• Able to work in a fast-paced environment with a positive attitude.

Responsibilities

• Greet and welcome guests in a pleasant, professional manner.
• Provide timely beverage service and accurate order taking.
• Maintain clean service areas and assist with side-work as needed.
• Upsell beverages to increase revenue and guest satisfaction.
• Understand bevarages, garnishes, and hotel offerings to answer guest questions.

Skills

Team player

Conflict resolution

Creativity

Problem solving

Multi-tasking

Job description

The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately. Perform all duties in accordance with company policies.

Requirements

THE NITTY-GRITTY (The Essential Job Duties)

• Greet and welcome all guests in a pleasant and professional manner
• Provide timely beverage service in a friendly and courteous manner
• Anticipate guest needs and respond appropriately with a sense of urgency
• Keep assigned areas clean and empty of glasses and bottles.
• Perform all side-work at assigned station
• Constantly look for service opportunities and increase revenue with up selling techniques
• Respond to and resolve guest complaints when able
• Answer guest questions and be knowledgeable about property events and attractions.
• Meet the attendance guidelines of the job and adhere to departmental and company policies
• Adhere to uniform requirements and consistently maintain a professional, well-groomed appearance, hygiene and posture in accordance with company standards
• Must be physically present at work, in assigned workstation on time, to perform all functions required of the position
• Proficient in operation POS systems for all transactions
• Demonstrates comprehensive knowledge of all beverage offerings and garnishes

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Creativity and innovation are essential
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant guest service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Communicate verbally and in writing in English
• Access service area when picking up beverage orders
• Converse over the telephone in an environment with loud background sounds
• Write drink orders, prepare drinks and garnish beverage orders
• Acknowledge and respond to visual and aural cues
• Simultaneously handle the demands of many guests
• Must be able to initiate and engage in conversation in a professional and friendly manner
• Must possess excellent guest relations and communication skills
• Must be able to effectively communicate in English
• Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
• Must be able to get along with coworkers and work as a team
• Adhere to all department and company policies and procedures including but not limited to attendance, appearance, and punctuality
• Adhere to uniform requirements and consistently maintain a professional, well-groomed appearance, hygiene and posture in accordance with company standards
• Must comply with gaming criteria for complimentary beverage services for gaming patrons
• Must be at least 21 years of age
• Position requires TAM and Food Handler cards with minimum six months of validity

WOULD BE NICE TO HAVE'S

• Familiarity with superior guest service skills required
• Minimum one year of previous beverage server experience preferred
• Previous experience working in a lounge, nightclub, and/or entertainment venue preferred

THE WORKING CONDITIONS

• Lift up to 50 pounds of equipment or supplies
• Work in an environment that is subject to varying levels of cold, heat, light (including flashing lights), smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken
• Stoop, bend, and reach in areas of limited space
• Stand and walk for the entire shift. Proper footwear is required
• Virgin Hotels Las Vegas is a pet friendly property. You may encounter pet hair and dander

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody \"great attitude.\"
• Unwavening integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*