Cocktail Server - Bossier City

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Live! Casino & Hotel Louisiana in Bossier City seeks hospitality staff to greet guests, guide menu experiences, and maintain a clean, compliant service area. You will handle transactions, upsell beverages, and ensure guest satisfaction in a fast-paced casino environment.

The role requires mobility, the ability to work nights and weekends, and compliance with state gaming regulations. Prior POS experience is a plus; must be 21+ with ABO licensing as required.

Qualifications

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Experience with POS systems is preferred.
• Wamiliarity with gaming and liquor regulations is beneficial.

Responsibilities

• Greet guests and provide prompt, courteous service.
• Guide guests on menu items and upsell beverages and food.
• Handle register inputs and provide receipts.
• Ensure cash handling accuracy and variance policies.
• Maintain cleanliness of work and guest areas.
• Adhere to all liquor regulations and gaming rules.

Skills

Communication

Physical stamina

Smoke-friendly environment

POS knowledge

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Why We Need Your Talents

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

Responsible for greeting guests and providing prompt, accurate and courteous service.

Where You'll Make an Impact

• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Alert Management of any service and/or safety issues.
• Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
• Responsible for all bank and cash handling procedures and variance policies.
• Carrying a tray of beverage and food offerings throughout the restaurant/bar.
• Serving and replenishing, as requested.
• Maintaining cleanliness of work and guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
• Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
• Performing additional duties as assigned.
• Understands all PLCB regulations. Ensures compliance with all federal and state gaming regulations.
• Abides by company and department specific appearance standards.

Skills to Help You Succeed

• Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
• Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling stooping, bending and squatting continuously throughout shift; able to lift and carry 30 pounds, unassisted, for extended periods of time.
• Able to work entire shift, in full costume, without accommodations.
• Must have thorough knowledge of approved Responsible Gaming Program.
• Must be able to work in smoke filled environments.
• Must have full working knowledge of POS.
• Required to work nights, weekends, and/or holidays.

Must-Haves

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must obtain a Bossier City ABO card.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements

• Ability to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.
• Use of going up and down 31 stairs multiple times per day and elevators.