Cocktail Server

Landed; Tampa (FL); On-site; USD 25,000 - 45,000; Full time

Job summary

Landed is seeking a professional cocktail/server for our Tampa venue. You will actively take orders, deliver beverage and food service, and ensure a gracious guest experience.

You will communicate menu details, collect dietary information, and coordinate with kitchen and front-of-house staff to maintain smooth service. Ideal candidates have hospitality experience, including cocktail or floor server roles, and comfort working in a high-volume nightclub/lounge environment.

Qualifications

• Experience in hospitality settings is preferred.
• Cocktail server or floor server experience is a plus.
• Experience in a high-volume restaurant/nightclub/lounge is desirable.

Responsibilities

• Take orders and provide full beverage/food service to guests.
• Enter orders into the POS system accurately.
• Inform guests of specials and prices, and accommodate dietary restrictions.
• Maintain cleanliness of assigned stations and the venue.
• Work with team and management to deliver gracious hospitality.

Skills

Communication

Customer service

Stamina

Teamwork

Physical strength

Attention to detail

Job description

POSITION SUMMARY:

Actively takes orders, conducts full and complete beverage/food service, and monitors guests’ lounge/bar experience. Interacts with the lounge/bar guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers questions, and makes suggestions for all beverage and food items.
• Inform guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest and communicate to the kitchen.
• Accurately enters all orders into the POS system.
• Ensures the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and the entire venue.
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Follow supervisor’s instructions, communicate with and support co-workers, and be a team player
• Possesses in-depth knowledge of all food and beverage menus and the company.
• Serves all beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Follows proper cash/payment card procedures.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
  • Ensures all lounge furniture is clean and free of debris
  • Sets tables with proper settings
  • Stocks side-stations with prescribed supplies
  • Completes opening duties as assigned or directed.
  • Completes closing duties as assigned or directed.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Works as part of a team and provides help and support to all team members.
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue cocktail server training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience preferred.
• Previous cocktail server or floor server experience preferred.
• Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment