Cocktail Server

Highgate Hotels, LP; Saint Pete Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

TradeWinds Island Resort in St. Pete Beach, Florida, is hiring a Beverage/Cocktail Server to provide timely, courteous service with guest satisfaction as the primary goal. You will promote specials and help with upselling, delivering an engaging guest experience at the resort's dining venues.

The role requires standing for long shifts, ability to communicate effectively with guests and staff, and compliance with state liquor laws. Training and hotel meetings are part of the schedule.

Qualifications

• High school diploma or equivalent and/or experience in a hotel or a related field.
• Must be of legal age to serve alcoholic beverages, according to local state laws.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Responsibilities

• Greet guests, take drink orders and relay orders to the bartender.
• Process orders and deliver to guests, and collect payment.
• Have knowledge of garnishes for each drink.
• Process credit card and room charges.
• Keep tables and lounge area clean and organized.
• Assist bartender with setup and breakdown for cocktail hour.
• Ensure overall guest satisfaction and follow cash handling policies.
• Attend hotel required meetings and trainings.

Skills

Customer service

Cash handling

Multitasking

Communication skills

Education

High school diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Job Location: US-FL-St Pete Beach

Overview

Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Beverage/Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


• Complete opening/closing checklist according to standards.


• Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.


• Have knowledge of which garnishes go in each drink.


• Process credit card and room charges.


• Clear and clean tables when guests leave, return glasses to be washed.


• Keep lounge area clean and free from debris at all times.


• Follow all cash handling policies, and prepare closing report for night audit.


• Perform all side work duties according to the schedule.


• Full knowledge of state liquor laws.


• Be familiar with the computer system.


• Help the bartender prepare drinks when needed.


• Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown.


• Ensure overall guest satisfaction.


• Assumes other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.


• Must be of legal age to serve alcoholic beverages, according to local state laws.


• Flexible and long hours sometimes required.


• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Ability to stand during entire shift


• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Attend all hotel required meetings and trainings.


• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.


• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to cross-train in other hotel related areas.


• Must be able to maintain confidentiality of information.


• Must be able to show initiative, including anticipating guest or operational needs.


• Perform other duties as requested by management.


• Maintain a friendly and warm demeanor at all times.