Cocktail Runner - Sports & Social Cary

ENT1009ECIL; Cary (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Live! Hospitality is looking for a Cocktail Runner to support a busy venue in Cary, NC. You will deliver drinks, maintain clean stations, and uphold service standards across shifts. A friendly, professional demeanor and knowledge of menu offerings are essential for exceptional guest experiences.

At least 1 year of serving in a fast-paced venue is preferred. English fluency required; additional languages are a plus. Ability to stand, move around, and lift items is necessary for nightly operations.

Qualifications

• Must be fluent in English with good communication skills.
• Experience in fast-paced food and beverage venues is preferred.

Responsibilities

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
• Anticipate and accommodate all the needs of the guests.
• Deliver all beverages to guests and ensure proper service protocols.
• Keep assigned stations and venue clean and organized.
• Communicate guest needs to staff and participate in pre-/post-shift routines.
• Know the food and beverage menus and beverages offerings.

Skills

English fluency

Customer service

Team player

Job description

Cocktail Runner Responsibilities include, but are not limited to:

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
• Anticipate and accommodate all the needs of the guests.
• Uses proper service protocol – serving all drinks to the guest's right, using the right hand.
• Able to carry a tray
• Able to comprehensively describe all drinks, specialty cocktails, wine and beer.
• Provides professional and exceptional service.
• Ensures delivery of all beverages to the guests.
• Maintains general cleanliness of assigned stations and entire venue.
• Follow supervisor's instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food and beverage menus.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Follows proper cash/payment card procedures.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all lounge furniture is clean and free of debris
• Performs opening & closing side-work as instructed
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-shift meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.
• Works as part of a team and provides help and support to all team members.

Cocktail Runner Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized asignificant amount of time when interacting with guests, bartender, waitstaff, cooks, and supervisors.
• Alcoholawareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

The Cocktail Runner position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts,boxes, bottles, etc.).
• Must be able to efficiently and safely stand andmoveabout theentire facility during each shift.
• Bending,stooping, kneeling, lifting.