Coat Check - MGM Music Hall Fenway

Live Nation Entertainment Inc; Boston (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

Live Nation Entertainment is seeking a Coat Check attendant for MGM Music Hall Fenway in Boston. You will greet guests, store outerwear, and help ensure a positive guest experience during shows.

The role requires excellent customer service, cash handling basics, and the ability to work late evenings. A friendly demeanor and the ability to lift up to 25 lbs are essential in a fast-paced, live-music environment.

Qualifications

• Read, write and speak English fluently.
• Cash handling experience.
• 1-year work experience interacting with people in a positive environment.
• Ability to work late hours.
• Flexible schedule.
• Tolerance of all cultures, music and art forms.

Responsibilities

• Serve as a resource of information for guests and Members regarding their experience in the music area.
• Provide assistance to guests regarding the timing of supporting acts and headliners.
• Assist other positions and communicate effectively to enhance guest and members experience.
• Balance tickets issued to revenue.
• Articulate vocabulary and adapt to current audience.
• Maintain exemplary grooming standards.
• Anticipate guests’ needs and ensure safety.
• Adhere to the venue’s dress code policy.
• Attend pre-shift meetings conducted by Manager on Duty.
• Safeguard against theft and property damage.

Skills

Cash handling

Customer service

English proficiency

People interaction

Flexible schedule

Job description

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Coat Check position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.

What This Role Will Do

• Serve as a resource of information for all Guests and Members regarding their experience in the music area.
• Provide assistance to guests and members regarding the timing of the supporting acts and headliner acts.
• Provide assistance to all positions and communicate effectively with others to enhance guest and members experience
• Ability to balance tickets issued to revenue
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Ability to anticipate guests’ needs
• Adherent to MGM Music Hall’s dress code policy
• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
• Safeguard against theft and property damage
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

Required

WHAT THIS PERSON WILL BRING

• Ability to work late hours
• Flexible schedule
• Cash handling experience
• 1-year work experience interacting with people in a positive environment
• Read, write and speak English fluently
• Must be able to lift or move up to 25 lbs using proper lifting techniques
• Tolerance of all cultures, music and art forms

Preferred

• Bi-lingual
• Experience in a live music environment

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

• Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

The Expected Compensation For This Position Is

• $16.0 USD - $20.00 USD Hourly

Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.