Co-Op: Medical Practice Assistant

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 19,000 - 32,000; Full time

Job summary

Mass General Brigham is seeking staff to support clinical and administrative tasks at The Brigham and Women's Hospital. The role involves assisting with patient care activities, coordinating appointments, handling telephone inquiries, and supporting billing and privacy protocols within a team-based care environment.

Experience is not required; a high school diploma or equivalent is necessary, with reliability, strong communication, and a willingness to learn emphasized.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
• Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
• Assist with special projects as directed.
• Assist with training and orienting staff as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.
• Other duties as assigned.

Skills

Reliability

Time management

Communication

Following directions

Willingness to learn

Education

High School Diploma or equivalent

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Clinical Duties and Responsibilities: Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families. Promotes an inclusive environment supportive of patient and family centered care for a diverse community. Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP) , LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered. Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely. Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record. Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care.

• Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN.
• Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
• Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN.
• Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation.
• Following approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization.
• Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned.

Should we take this out of this version since it is redundant? It’s meant to be part of the regular MA job because they could be asked to occasionally do some of this work.

Administrative Duties and Responsibilities

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
• Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
• Assist with special projects as directed.
• Assist with training and orienting staff as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.
• Other duties as assigned.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience No experience required

Knowledge, Skills and Abilities

• Must be reliable and punctual.
• Good time management skills.
• Strong oral communication skills.
• Ability to take and follow direction.
• Willingness to learn.

Additional Job Details (if applicable)

Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 15 Francis Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $ - $23.20/Hourly Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.