Co-Manager

Footlocker; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Foot Locker in Raleigh, NC is seeking a store leader to drive top performance and exceptional customer experiences. You will coach a team, implement company standards in hiring, training, and operations, and work to maximize sales and profitability.

The role demands hands-on leadership, strong communication, and the ability to adapt to omni-channel retail. You’ll collaborate with store leadership and corporate partners to deliver engaging, brand-aligned experiences for athletes and shoppers.

Qualifications

• At least 2 years of leadership in a customer-facing sales setting.
• Ability to engage customers and deliver elevated experiences.
• Motivated by achieving results through customer interaction and athletic products.
• Adaptable in an omni-channel retail environment.
• Strong analytical skills including problem solving and financial awareness.
• High ethics, values, integrity, and trust.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coach and motivate team to deliver top performance and exceptional customer experience.
• Execute standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
• Drive KPIs to maximize profitability.
• Enhance brand loyalty by creating natural, personable customer experiences.
• Serve as a bridge between customers, sales associates, store leadership and corporate partners.
• Maintain high customer focus with clear and engaging communication.
• Ensure visual directives and standards are followed.
• Teach associates product knowledge and apply learnings to customer experience.

Skills

Leadership

Customer Service

Communication

Sales Analytics

Team Development

Job description

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

Come change the game with us.

You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.

Artificial intelligence is not used for the process of screening, assessing, or selecting applicants.

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Qualifications

• Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays