CNC Field Service Technician

UNEAR; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company truck provided

Health Insurance

401k Profit Sharing

Paid Vacation/Sick/Holidays

Training & Tuition Reimbursement

Referral Bonus Program $6,000

Job summary

KRC Machine Tool Solutions is seeking an experienced field service technician to service, repair, and install CNC machine tools across customer sites. You will analyze complex mechanical and electrical problems and coordinate installations with customers, vendors, and KRC personnel.

The role demands extensive travel (up to 100%), strong troubleshooting in CNC environments, and the ability to train customers on CNC control systems.

Qualifications

• 3+ years in machine tool field service or equivalent experience.
• Strong understanding of mechanical systems and machine tool specs.
• Proficient with test equipment and CNC controls.
• Willingness to travel up to 100% as needed.

Responsibilities

• Dismantle, prepare, and ship machines as required.
• Level, align, and troubleshoot machine tools.
• Repair sub-assemblies and assemblies; identify damaged components.
• Train customers and colleagues on CNC control operation.
• Maintain organized workspace and report expenses promptly.

Skills

Machine tool field service

CNC controls knowledge

Troubleshooting

Electrical & mechanical basics

Test equipment usage

Education

Associate degree in electronic engineering or related field

Tools

Renishaw Ballbar

Renishaw Laser Calibration

Electrical test equipment

Job description

TRAVEL: REQUIRED UP TO 100%

Work Summary

Perform a wide variety of tasks associated with servicing, repairing or operation of most CNC machine tools. Use precision test equipment to analyze, troubleshoot and repair complex mechanical and electrical problems. Advanced operation of CNC controls from different manufacturers. Successfully coordinate and complete the installation of all machine tools. Work closely with customers, vendors, OEM’s, and other KRC personnel. Independently organize and complete a successful service call. Assist other service engineers, and preventive maintenance technicians. General scraping and fitting of machine tool components (not mandatory but improves your value). Troubleshoot and repair electronic circuitry to component level. Perform a variety of advanced specialized machine tool repair processes.

Job Responsibilities

• Dismantle and prepare machines for shipment
• Level and alignment of machines.
• Troubleshoot and repair major machine tool problems.
• Disassemble, repair, and rebuild machine tool sub-assemblies and assemblies.
• Organize, tag, and mark components for future assembly.
• Identify, repair, or replace damaged components.
• First-time power-up and troubleshooting of machines.
• Servo system tuning.
• Report activities and expenses timely and accurately
• Train other employees for advancement
• Train customers on the operation of CNC control systems.
• Advanced troubleshooting and repair of electronic circuitry.
• Communicate with customers, vendors, OEM, and KRC personnel.
• Keep the work area neat, clean, and organized.
• Travel to customers’ facilities often and on short notice
• Work with minimal supervision.
• Other duties as assigned

Job Requirements

• Advanced machine tool knowledge and terminology.
• 3 or more years of experience in machine tool field service.
• Associates degree in electronic engineering or related field of study--experience may be substituted for the education.
• Complete knowledge of mechanical systems and components.
• Full understanding of multiple machine tool specifications and have an advanced knowledge of test equipment.
• Mechanical hand tools and tool box.
• Intermediate knowledge of parametric programming and ladder logic.
• Basic knowledge of hand tools and some power tools.
• Set up and operate Renishaw Ballbar and Renishaw Laser Calibration equipment (desirable, not mandatory).
• Ability to do final scrape and or fitting of most machine tool components is desirable (not mandatory).
• Working knowledge of applications processes and programming.
• Dependable transportation.
• Excellent interpersonal skills.
• Intermediate computer skills.
• Advanced troubleshooting abilities.
• In depth understanding of CNC controls and functions.
• Must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employee purposes.

Physical Requirements

• Frequent bending, stooping, crouching, climbing, balancing, kneeling, and reaching.
• Standing and walking 8–10 hours per day.
• Lift up to 60 lbs. regularly (with or without crane assistance).
• Push/pull up to 35 lbs. regularly.
• Climb stairs and ladders.
• Work on elevated platforms.
• Work in uncontrolled environments (noise, dust, dirt, mobile equipment).
• Work overtime and weekends as required.
• Daily and overnight travel (approximately 85%).
• Ability to use all limbs with dexterity and maintain visual/audio awareness of surroundings.

Supervisory Responsibilities

• None.

Equal Opportunity Statement

• KRC Machine Tool Solutions is proud to be an Equal Opportunity Employer.

KRC MACHINE TOOL SOLUTIONS OFFERS COMPETITIVE WAGES AND EXCELLENT BENEFITS, INCLUDING:

• Training & Tuition Reimbursement
• Company-paid Uniforms and Cell Phones
• Company truck provided for field service technicians
• Paid Vacation, Sick Time, and Holidays.
• Health Insurance, Vision, Life, Dental, Long & Short-Term Disability, 401k Profit Sharing
• Referral Bonus Program of $6,000
• A Positive & Development-Oriented Work Environment

ABOUT KRC MACHINE TOOL SOLUTIONS

KRC Machine Tool Solutions is a provider of machine tools and services specializing in helping customers maximize their production requirements through unique solutions. Established in 1989, we are known nationwide as the premier provider in the areas of unique machine builds, CNC retrofitting, machine rebuilding, and machine tool services and repair. At KRC, you will have the opportunity to work alongside the most talented leaders in the Machine Tool Industry. We are looking for passionate people to join our team, who are excited to help us build the future generation of this industry. Our passion is in solving customer’s problems and creating unique solutions that no other company can provide. In order to accomplish our goal of being the best, we understand our people have to be our #1 asset and we are fully committed to investing in your success.