CNC Field Service Technician

UNEAR; Buffalo (NY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training & Tuition Reimbursement

Company-paid Uniforms and Cell Phones

Company truck provided for field service technicians

Paid Vacation, Sick Time, and Holidays

Health Insurance, Vision, Life, Dental

Referral Bonus Program of $6,000

Referral Bonus Program of $6,000

Positive & Development-Oriented Work

Job summary

A leading machine tool service provider is seeking a Field Service Technician in Buffalo, NY. The role includes servicing and repairing CNC machines, requiring advanced technical knowledge and 3+ years of experience. Ideal candidates will have interpersonal skills for customer training and must be able to travel up to 100%. The position offers competitive wages and excellent benefits, including health insurance and training reimbursement.

Qualifications

• 3+ years of experience in machine tool field service.
• Complete knowledge of mechanical systems and components.
• Full understanding of multiple machine tool specifications.
• Understanding of multiple machine tool specifications and test equipment.
• Dependable transportation and excellent interpersonal skills.

Responsibilities

• Dismantle and prepare machines for shipment.
• Troubleshoot and repair major machine tool problems.
• Train customers on operation of CNC control systems.
• Travel to customer facilities; report activities and expenses timely.
• Troubleshoot electronic circuitry to component level; advanced repair work.
• Maintain a neat, safe, organized work environment.

Skills

Advanced machine tool knowledge

3+ years of machine tool field service

Excellent interpersonal skills

Advanced troubleshooting abilities

Intermediate computer skills

Education

Associates degree in electronic engineering or related field

Tools

Mechanical hand tools

CNC controls

Renishaw Laser Calibration

Job description

Work Summary

Perform a wide variety of tasks associated with servicing, repairing or operation of most CNC machine tools. Use precision test equipment to analyze, troubleshoot and repair complex mechanical and electrical problems. Advanced operation of CNC controls from different manufacturers. Successfully coordinate and complete the installation of all machine tools. Work closely with customers, vendors, OEM’s, and other KRC personnel. Independently organize and complete a successful service call. Assist other service engineers, and preventive maintenance technicians. General scraping and fitting of machine tool components (not mandatory but improves your value). Troubleshoot and repair electronic circuitry to component level. Perform a variety of advanced specialized machine tool repair processes.

TRAVEL: REQUIRED UP TO 100%

Job Responsibilities

• Dismantle and prepare machines for shipment
• Level and alignment of machines.
• Troubleshoot and repair major machine tool problems.
• Disassemble, repair, and rebuild machine tool sub-assemblies and assemblies.
• Organize, tag, and mark components for future assembly.
• Identify, repair, or replace damaged components.
• First-time power-up and troubleshooting of machines.
• Servo system tuning.
• Report activities and expenses timely and accurately
• Train other employees for advancement
• Train customers on the operation of CNC control systems.
• Advanced troubleshooting and repair of electronic circuitry.
• Communicate with customers, vendors, OEM, and KRC personnel.
• Keep the work area neat, clean, and organized.
• Travel to customers’ facilities often and on short notice
• Work with minimal supervision.
• Other duties as assigned

Job Requirements

• Advanced machine tool knowledge and terminology.
• 3 or more years of experience in machine tool field service.
• Associates degree in electronic engineering or related field of study--experience may be substituted for the education.
• Complete knowledge of mechanical systems and components.
• Full understanding of multiple machine tool specifications and have an advanced knowledge of test equipment.
• Mechanical hand tools and tool box.
• Intermediate knowledge of parametric programming and ladder logic.
• Basic knowledge of hand tools and some power tools.
• Set up and operate Renishaw Ballbar and Renishaw Laser Calibration equipment (desirable, not mandatory).
• Ability to do final scrape and or fitting of most machine tool components is desirable (not mandatory).
• Working knowledge of applications processes and programming.
• Dependable transportation.
• Excellent interpersonal skills.
• Intermediate computer skills.
• Advanced troubleshooting abilities.
• In depth understanding of CNC controls and functions.
• Must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employee purposes.

Physical Requirements

• Frequent bending, stooping, crouching, climbing, balancing, kneeling, and reaching.
• Standing and walking 8–10 hours per day.
• Lift up to 60 lbs. regularly (with or without crane assistance).
• Push/pull up to 35 lbs. regularly.
• Climb stairs and ladders.
• Work on elevated platforms.
• Work in uncontrolled environments (noise, dust, dirt, mobile equipment).
• Work overtime and weekends as required.
• Daily and overnight travel (approximately 85%).
• Ability to use all limbs with dexterity and maintain visual/audio awareness of surroundings.

Supervisory Responsibilities

None.

Equal Opportunity Statement

KRC Machine Tool Solutions is proud to be an Equal Opportunity Employer.

KRC MACHINE TOOL SOLUTIONS OFFERS COMPETITIVE WAGES AND EXCELLENT BENEFITS, INCLUDING:

• Training & Tuition Reimbursement
• Company-paid Uniforms and Cell Phones
• Company truck provided for field service technicians
• Paid Vacation, Sick Time, and Holidays.
• Health Insurance, Vision, Life, Dental, Long & Short-Term Disability, 401k Profit Sharing
• Referral Bonus Program of $6,000
• A Positive & Development-Oriented Work Environment

About Krc Machine Tool Solutions

KRC Machine Tool Solutions is a provider of machine tools and services specializing in helping customers maximize their production requirements through unique solutions. Established in 1989, we are known nationwide as the premier provider in the areas of unique machine builds, CNC retrofitting, machine rebuilding, and machine tool services and repair. At KRC, you will have the opportunity to work alongside the most talented leaders in the Machine Tool Industry. We are looking for passionate people to join our team, who are excited to help us build the future generation of this industry. Our passion is in solving customer’s problems and creating unique solutions that no other company can provide. In order to accomplish our goal of being the best, we understand our people have to be our #1 asset and we are fully committed to investing in your success.