CMA/LPN Contact Center Full Time Days

East Tennessee Children's Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

East Tennessee Children's Hospital is seeking a qualified Medical Assistant to provide specified nursing care under the direction of a Nursing Supervisor. The role emphasizes direct patient care, family education, and coordination with the health care team.

Responsibilities include health assessments, medication administration within scope, and maintaining accurate documentation while ensuring infection control and patient safety.

Qualifications

• Effective communication skills required.
• Supervisory responsibilities: none.
• Nurse assistant training and/or 3 months experience preferred. Pediatric experience preferred.

Responsibilities

• Conducts a thorough health assessment of patients and records information accurately.
• Assesses and identifies patient symptoms and problems; administers medications within scope of practice.
• Delivers patient care and education addressing physiological and developmental needs of families.
• Obtains and handles specimens; adheres to infection control and PPE use.
• Develops/updates nursing plan and establishes patient-family relationships.
• Educates family/caregivers on health promotion and safe environments.
• Evaluates and documents patient responses to treatments and interventions.
• Records charges promptly for billing; uses resources efficiently.
• Stocks supplies to support efficient patient care.

Skills

Communication skills

Education

High School Diploma/GED

Certified or Registered Medical Assistant

Job description

BASIC PURPOSE OF THE JOB

This position performs tasks which involve specified nursing care for patients delegated by and performed under the direction of a Nursing Supervisor.

REPORTS TO

• Practice Manager

JOB REQUIREMENTS

Supervisory Responsibilities: NO

Minimum Education: High School Diploma/GED required.

License/Certification Required: Certified or Registered Medical Assistant required

Minimum Work Experience: Nurse assistant training and/or 3 months experience preferred. Pediatric experience preferred

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Effective communication skills, ability to meet the demands of an active position.

DUTIES AND RESPONSIBILITIES

• Conducts a thorough health assessment of patients and records information accurately. Reports unusual data to nursing supervisor or provider in a timely manner.

• Assesses and identifies patient symptoms and problems. Reports unusual data to nursing supervisor or provider in a timely manner. Administers medications using various methods within scope of practice (i.e., orally, IM, etc.)

• Delivers patient care and education with understanding of identified or potential physiological and developmental problems, support and educational needs and learning level of families, and any present or potential environmental problems

• Obtains and handles specimens according to policy. Adheres to infection control guidelines and appropriate use of PPE. Assists provider in performing appropriate therapeutic and diagnostic procedures within scope of practice.

• Assists in developing and updating nursing plan for patient. Establishes therapeutic relationships with patient and families.

• Provides the family or caregiver with education to address health promotion and a safe environment, topics include: Healthy lifestyles, risk-reducing behaviors, developmental needs, and Normal/age specific care and safety

• Correctly evaluates and thoroughly documents response of the patient to treatments and interventions.

• Delivers patient care while ensuring meeting quality management goals. Acquires and maintains clinical competencies as demonstrated through return demonstration or successfully completing computer based learning modules.

• Documents completed in compliance with all departmental guidelines, promptly, thoroughly and accurately.

• Interacts with patients and families in a caring and professional manner to incorporate Child and Family centered care.

• Takes care to put patient at ease and create a comfortable environment that reduces the patient’s fear.

• Effectively and professionally interacts and collaborates with other providers of patient care.

• Explains procedures and medications in a manner that the patient or family understands. Maintains patient confidentiality and privacy.

• Assists with maintaining a safe, clean and orderly clinical and patient care area environment.

• Willingly assumes all other duties and responsibilities as necessary.

• Promptly, thoroughly and accurately records applicable patient charges to ensure appropriate billing of services.

• Utilizes hospital resources and time respectfully and accountably: Consistently optimizes time efficiently and effectively, and serves as a role model/resource for others. Respectfully uses hospital resources appropriately, avoiding miss-use, abuse or waste as specific to Lean Principles.

• Stocks supplies and equipment in a proactive basis and/or as directed to help team members provide efficient patient care.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

• Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference every day.