CMA/ LPN/Clinic Tech

College of Pastoral Supervision and Psychotherapy; Sanford (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

The College of Pastoral Supervision and Psychotherapy seeks a Certified Medical Assistant (CMA) or equivalent to support patient intake, triage, and chart preparation in a clinic setting.

Responsibilities include documenting health information, using Epic EMR, applying ICD-10/CPT codes, coordinating referrals, and ensuring HIPAA compliance while delivering compassionate, patient-centered care. Strong communication and teamwork are essential for efficient operations.

Qualifications

• > Graduate of an accredited CMA/RMA program or LPN license.
• > Prefer at least one year in a physician office setting.

Responsibilities

• Triages patients and enters accurate data into the EMR.
• Prepares, cleans, and maintains exam rooms and medical equipment for patient visits.
• Performs scheduling and ensures privacy policies and HIPAA guidelines are followed.
• Processes referrals and prior authorizations as needed and assists with chart documentation.

Skills

EMR proficiency

Patient triage

HIPAA compliance

ICD-10 CPT coding

Referral coordination

Phone and message handling

Education

Certified Medical Assistant / Registered Medical Assistant or LPN

Tools

Epic EMR

Job description

Overview

Obtains vital signs and general health information for patient chart and prepares patients for examination.

Maintains patient health record in an up-to-date status especiallyregardingpain assessment and current medicationsheet.

Assures documentation is complete, concise, andcorrect.

Prepares, cleans maintainsexam rooms and medical equipment for patient visits.

Contributes to plan of care for individuals and groups of patientsutilizingall principles to reduce medication errors when handling or calling in medications orrefills.

Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance ofservice.

Prepares andmaintainsexam rooms and medical equipment for patient visitsregarding all safety checks and HIPAA guidelines and adapt same HIPAA principles to chart documentation and exposure, as well as discussing PHI in front of anyone other than patient.

Triages patients and entersaccurateand concise data into the EMR while paying attention to spelling andclarity.

Navigates the EMR system in an efficientmanner.

Facilitates quality care managementthrubest practiceutilizationof the clinic EMR.

Promotes continuity of care seen byappropriate actionsnotes and prompt followup.

Answers phones, routes calls and or takesaccuratemessage. Effectively communicate and accurately document via Epic EMR system relaying messages to Physicians and patient care team.

Demonstrates a sense ofurgency relating to patient's level ofdistress.

Triages basic patient care needs, generating a telephone encounter depending upon the situation. Assure a duplicate message has not already beenstarted.

Manages the scheduling of patient appointments. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor,etc.

Identifiesbarriers related to Social Determents of Health (SDOH) and notifiesprovider.

Accurate and appropriate use of ICD-10 and CPT codes.

Processes patient referrals for tests and referrals to specialists. Ensure prior authorizations for visits are in place prior to patient being seen.

Monitors referral work queue for follow-up.Assistsnursing, if applicable, and/or other clinic personnel infollow upto ensure patient compliance, receipt of test results and reports from specialists. Be proactive in contacting patient with testresults.

Forwards requests for Medical Records to Health Information Management Systems.

Recognizes how fraud and abuse interplay into dailyrole.

Ensures orders are entered correctly to captureappropriate charges.

Refills medications according to medication refillguidelines.

Identifiesbarriersrelevantto patient's individual needs being financial, emotional,physical, cultural, or spiritual(SDOH).

Astute and sensitive to patient satisfaction as it pertainsto customer service- people skills inall clinicalsituations.

Other duties as assigned but within the scope of practice for the CMA/RMA by the clinic manager and/or provider.

Qualifications

Graduate of an accredited program of Certified Medical Assistants / Registered Medical Assistants or LPN license or NC Paramedic / AEMT.

Prefer at least one year of clinical experience in physician office setting.