CMA Lead | FT | Days | Memphis

7500 Methodist Medical Group; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN seeks a Lead Medical Assistant to supervise the MA team, conduct ongoing training, and provide clinical guidance within a physician office. You will mentor staff, perform audits, assist with scheduling, and ensure quality patient care.

You will handle EKGs, specimen collection, vaccinations, and clerical tasks while maintaining infection control and patient education under physician supervision.

Qualifications

• High School Diploma or Equivalent is required.
• Technical Degree or Diploma preferred.
• Medical Assistant experience of 3-5 years required.
• HEARTSAVER American Heart Association certification required.
• AAMA Certified Medical Assistant certification required.
• Preferred: NCCT Medical Assistant, Nationally Certified MA, Basic Life Support, AMT Registered MA, Certified Clinical MA.

Responsibilities

• Lead Medical Assistants in the physician office.
• Organize and conduct continuing in-service trainings for Associates.
• Provide guidance to clinical staff with questions, problem solving, and issue research.
• Review clinical staff work for quality and perform audits as requested by manager.
• Assist in scheduling activities to ensure adequate departmental staffing.
• Ensure staffing meets customer needs within budget and productivity requirements.
• Participate in interviewing potential new Associates and input into evaluations and corrective actions.
• Perform special projects for the department.
• Assist patients during visits and accompany to exam room as needed.
• Respond to patient needs professionally and friendly.
• Handle clerical tasks related to patient care (appointments, imaging, lab callbacks, prior auths, records).
• Record patient data (vital signs and presenting/medical history).
• Maintain infection control, prepare rooms, and stock supplies.
• Perform EKGs, dressings, sutures/staples as directed.
• Collect and prepare specimens for lab analysis.
• Assist with examinations and administer medications/immunizations as directed.
• May authorize prescriptions refills and communicate with pharmacies.
• Provide patient education under physician supervision.

Skills

Leadership abilities

Medical assisting

Training in-services

EMR navigation

Patient communication

Education

High School Diploma or Equivalent

Technical Degree or Diploma

Medical Assistant work experience 3-5 years

Tools

EMR systems

Medical instruments familiarity

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Provides care in a medical practice office under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Working under limited supervision, adapts procedures, processes, and techniques to accomplish the more complex requirements of the position. Serves as lead by answering questions, conducting training and preparing educational materials for clinical team members. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Provides care in a medical practice office under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Working under limited supervision, adapts procedures, processes, and techniques to accomplish the more complex requirements of the position. Serves as lead by answering questions, conducting training and preparing educational materials for clinical team members. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

• Serves in the lead capacity for Medical Assistants within the physician office.
• Organizes and conducts continuing in-service training classes for current Associates.
• Provides guidance to clinical team members to include answering questions, solving problems, and researching issues.
• Regularly reviews the work of clinical team members to ensure quality of work and performs audits as requested by manager.
• Assists in scheduling activities to ensure adequate departmental staffing.
• Ensures staffing as appropriate to meet customer needs and within budgetary and productivity requirements as requested by manager.
• Participates in interviewing potential new Associates, has input into Associate evaluations and corrective actions as requested by manager.
• Performs special projects for department.
• Proactively assists patients throughout the visit as needed, accompanies patients to the exam/procedure room.
• Responds to patient needs in a professional and friendly manner.
• Performs clerical activities related to patient care such as scheduling appointments and Diagnostic Imaging exams, lab call backs, prior authorizations, retrieving medical histories, filling out patient paperwork and forms and answering and returning phone calls.
• Collects and records patient data including height, weight, temperature, pulse, respiration rate and blood pressure, and basic information about the presenting and previous conditions.
• Records pertinent patient information, surgical history, reviews systems, past medical history, social history, medical management including but not limited to allergies, etc.
• May assist with physical examination preparations.
• Performs EKGs, removes sutures/ staples, and changes sterile and non-sterile dressings as directed.
• Effectively collects and prepares specimens for laboratory analysis utilizing non-invasive techniques, including urine, sputum and stool.
• Assists with undressing, cleansing and positioning patients for specific procedures.
• Perform skin tests and venipuncture of skin for purpose of withdrawing blood.
• Administers medication and immunizations under the direction of the physician or advanced practice provider.
• May authorize prescription refills and provide prescription information to pharmacies ordered and authorized by a physician or advanced practice provider.
• Administers first aid or cardiopulmonary resuscitation in an emergency.
• Prepares and cleans exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
• Ensures instruments are cleaned and sterilized and contaminated supplies are properly disposed.
• Prepares orders, sorts, stores, and restocks supplies for exam/procedure room.
• Duties may include ordering and maintaining stock of supplies.
• Provides patient education and instructions under the authorization of the supervising physician.
• Performs other duties as assigned or requested.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent
• Preferred - Technical Degree or Diploma
• Medical Assistant Work Experience Requirements
• Required - Medical Assistant or similar 3-5 years

Licenses and Certifications Requirements

• Required - HEARTSAVER - American Heart Association
• Required - AAMA Certified Medical Assistant - The American Association of Medical Assistants
• Preferred - NCCT Medical Assistant - National Center for Competency Testing
• Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals
• Preferred - BASIC LIFE SUPPORT - American Heart Association
• Preferred - AMT Registered Medical Assistant - American Medical Technologists
• Preferred - Certified Clinical Medical Assistant - National Healthcareer Association

Knowledge, Skills and Abilities

• Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner.
• Satisfactorily completes applicable competency assessments and skills checklist for MA Lead; demonstrates proficiency in all measured areas.
• Demonstrates leadership abilities.
• Ability to begin the patient visit with eye contact, smile and greeting, while using the patient’s name.
• Ability to work independently and as part of a multidisciplinary team.
• Successful completion of assigned training and development programs for the role within the mandated time frame.
• Performs computer skills demonstrated by successful navigation of the EMR with appropriate documentation.
• Demonstrates ability to review computer reports following evidenced based guidelines.
• Demonstrated proficiency in motivational interviewing and teach back method techniques.
• Ability to act quickly in emergency situations.

Supervision Provided by this Position

Serves as lead to Medical Assistants I & II.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact. Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Our goal is to improve every life we touch, including our Associates. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission. With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career. Because we’re not at our best until you are at yours.