CMA (Case Management Agency) Program Supervisor

County of Weld

United States

Hybrid

USD 80,000 - 108,000

Full time

4 days ago

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Benefits offered by this job

Health

Dental and Vision

Paid Holidays

Job summary

County of Weld is seeking a Case Management Agency Supervisor to oversee the CMA team and coordinate the Long-Term Care Waivers and State General Funds programs. The role is primarily based in the Greeley Office with statewide travel and occasional after-hours support.

The ideal candidate will demonstrate integrity, strong workload management, adaptability to change, and conflict-resolution skills to guide staff in delivering person-centered services to families and communities across Colorado.

Qualifications

Bachelor's Degree or 5 years of LTSS experience as defined in the job posting.
Experience in long-term care services and supports, aging or disability services, or related fields.
Proven ability to supervise staff and ensure compliance with state and federal regulations.

Responsibilities

Supervises CMA program staff, provides leadership, and ensures performance and compliance with rules and regulations.
Maintains quality assurance for CMA programs through audits and client feedback; ensures timely reporting.
Manages workflow, assigns work, and monitors deadlines to meet program goals.
Acts as advocate for clients and partners with PASA and other providers to ensure access to services.
Promotes teamwork, integrity, and confidentiality; follows policies and procedures.

Skills

Integrity

Workload management

Change adaptability

Conflict resolution

Education

Bachelor's Degree or 5 years LTSS experience

Tools

Microsoft Windows

Word

Excel

Outlook

Job description

Compensation Range $80,142.40 - $108,180.80

Job Description Summary

This position oversees a Case Management Agency (CMA) team and coordinates all the functions of the Long-Term Care Waivers and State General Funds programs according to contract and program regulations. Responsible for the direct supervision and development of Case Management Agency staff and ensures that performance standards are met as identified statutes, regulations, and contract guidelines. Work location will primarily be in the Greeley Office; however, may travel to meeting locations throughout the state and attend national conferences. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. Work may involve time away from a standard office environment. Work may occur in various community settings that are potentially hazardous and may require additional precautions, such as personal protective equipment and/or requesting assistance from emergency medical personnel or law enforcement. After hours and on call work situations may occur on occasion to provide support to families that need services outside of normal business hours. This position is in-person with a possibility for limited telework opportunities when needed.

Ideal candidate traits:

1. High level on Integrity and strong belief in Department values
2. Ability to structure workload to ensure all tasks are given correct priority
3. Open to change
4. Ability to resolve conflict and problem solve

Job Description

Supervision - 25%

Directly supervises the Case Management Agency program staff. Provides leadership, guidance and support to staff ensuring a high level of performance and compliance with County, State and Federal rules and regulations. Addresses employee concerns and resolve problems in collaboration with Department Personnel and County Human Resources. Manages hiring process including candidate review, coordinating interview teams, facilitating interviews, and hiring recommendations. Assists in developing educational and professional development opportunities for staff. Encourages integrity and excellence in case management, models and expects the case management agency team to be open and flexible to new and different approaches and responsibilities. Provides coaching and assistance as needed to case managers to attain and hone required skills and knowledge.

Case Management Oversight - 25%

Maintains quality assurance levels for all CMA Programs through case audits, client satisfaction surveys, and case consultations to ensure all program and contract requirements are met. Reviews documents produced by Case Management Agency staff for accuracy of information and content. Shadows case management staff completing the Level of Care Screen and other case management duties in accordance with state requirements and documents accordingly. Promotes, supports, and utilizes person centered principles and practices. Maintains an accurate client reporting system and submits timely reports as required by contract and regulations and internal monitoring requirements. Remains informed of and complied with latest rules, regulations, and legislative issues that may impact the Long-Term Care System. Participates in the budgeting process, demonstrating a clear understanding of the funding mechanisms of the Case Management Agency.

Workflow Management - 20%

Manages all the components of assigned waiver programs and any assigned state general fund programs. Assigns and schedules work within the unit using assigned employee’s performance and level of skill to assure coverage and efficiency in caseload handling while accomplishing program goals accurately and timely. Monitors and evaluates workflow using knowledge of business functions, program requirements and economic conditions to establish unit goals and timetables. Uses tracking data to identify trends in customer volume and the need for making changes in work assignments to adjust accordingly. Conducts individual and group conferences to set and monitor deadlines. Develops systematic methods to monitor work to ensure compliance. Ensure completion and submission of all required paperwork related to Medicaid appeals. Represent (or designate) the CMA and HCPF at hearings.

Outreach - 15%

Serves as an advocate for clients, families, and/or providers during conflict situations and assists with problem solving the best solutions to meet clients’ long-term care needs as well as for meeting other needs that may arise. Establishes and maintains positive working relationships with community partners and providers, including Program Approved Service Agencies (PASA). Attends all appropriate local and state meetings, committees, workshops, and conferences. Communicates effectively and works in conjunction with local, state, and federal entities to ensure client access to services.

Professionalism and Teamwork - 10%

Balances team and individual responsibilities; puts success of team above own interests. Exhibits objectivity and openness to others’ views; gives and welcomes feedback. Treats others with respect and consideration regardless of their status or position Contributes to building a positive work culture. Accepts responsibility for own actions and follows through on commitments.

Policies and Procedures - 5%

Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Required Qualifications

Required Education Bachelor's Degree or 5 years of experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities or A combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as: (a) Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or non-profit administration, or health/medical services, including working directly with persons with physical, intellectual, or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; AND (b) Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.

Experience Qualifications

1 year of competency in pertinent case management knowledge and skills. This is defined as Long-Term Services and Supports Case Management or the performance of similar duties and responsibilities in a directly related human services or public assistance field. Experience working with aging and disability populations. Experience working collaboratively with community partners.

Preferred Experience

Experience with Long Term Services and Supports waiver programs and/or State General Funds Programs. Experience supervising and managing employees that includes directing work activities and evaluating employee performance.

Skills and Abilities

Candidate must possess the ability to learn and apply new computer skills on a regular basis. Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook. Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures. Candidate must possess the ability to write correspondence. Candidate must possess the ability to effectively communicate with diverse populations in a variety of settings, includes public speaking. Candidate must possess the ability to apply common sense to problem solve in a work environment. Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations. Candidate must possess the ability to make decisions, exhibit sound and accurate judgement, and include appropriate people in decision making process. Candidate must possess a broad working knowledge of human service resources with particular emphasis on the aging network and services for the individuals with disabilities. Candidate must possess the ability to adhere to strict confidentiality guidelines and appropriate release of information. Candidate must pass criminal background check prior to employment start date.

Licenses and Certifications

Candidate must pass Human Services Background Checks. Required Candidate must pass a Colorado Adult Protective Services (CAPS) check and will continue to be monitored by CAPS throughout employment. Required Driving is essential in this position. Candidate must have a valid Driver’s License and Liability Insurance Upon Hire Required Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. Candidate must provide own transportation and be willing to travel as needed to meet the essential functions of the position. Required Pre-employment substance screening is required for this position. This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.

This position is exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore ineligible for overtime pay. As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

Use the link below to get a closer look at the generous benefits offered: https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits

Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. We actively take affirmative action to comply with nondiscrimination policies and invite qualified individuals in need of reasonable accommodations to contact our Human Resources Department at humanresources@weld.gov or (970) 400-4234.

We invite you to explore joining Team Weld, a winning team! The benefits of working for Weld County extend far beyond simply earning a paycheck. There's something for everyone here at Weld County - active and healthy living opportunities, a variety of medical plans to choose from, retirement options and plenty of paid time off to spend with family and friends. We’re excited to have you consider a career with Weld County Government! We offer generous benefits for full-time, regular employees (30+ hours/week) and part time (20-29 hours/week) which include but not limited to: