Cluster Operations Leader, ADC Data Center Ops

RiseMe; San Antonio (TX); On-site; USD 153,000 - 255,000; Full time

Job summary

Amazon is seeking a Sr. Manager of Operations for the Data Center Community in Texas to lead and optimize scalable, high-availability data centers supporting U.S. government workloads.

You will manage cross-functional teams, enforce safety and security standards, and drive continuous improvement across provisioning, maintenance, and incident response. The role requires travel to data centers in Texas, a TS/SCI clearance with polygraph, and a strong background in large-scale data center

Qualifications

• 5+ years of management experience.
• Experience hiring, developing, and managing high-performing technical teams.
• Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent.

Responsibilities

• Operate and maintain data center mechanical, electrical, and controls systems.
• Oversee installation, repair, and decommissioning of data center hardware and network devices.
• Lead and develop data center cluster operations management teams.
• Manage vendors and maintenance performance to goals.
• Support launches of new data centers and expansions.
• Contribute to safety, security, availability, capacity, and cost targets.
• Oversee budgeting and capital expenditures for data centers.

Skills

Leadership

Team management

Hiring

People development

Education

Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent

Job description

Do you like helping U.S. government agencies implement innovative cloud computing solutions and solve technical problems? Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you have experience managing large, complex programs? Amazon Web Services (AWS) is seeking a seasoned, proven leader to join the Data Center Community organization for the Amazon Dedicated Cloud business.

This organization operates rapidly-scaling, high-availability data centers supporting the U.S government. They execute server and network device installations, IT hardware repairs, and data center mechanical and electrical system operations and maintenance on a 24x7 basis. The Sr. Manager of Operations must be technically adept, operationally agile, and completely committed to availability. The Sr. Manager will be responsible for ensuring standards for operational performance in the areas of safety, security, availability, capacity, people/ID&E, and cost of all data centers in a specific region.

The right candidate will need to stay on top of the long-term strategy as well as the operating details of his/her organization to ensure urgent tactical issues are addressed and their teams are taking steps to head off customer impacting risks and issues. We seek a proven leader with operational strength and experience building and leading large geographically dispersed teams.

Must be willing to travel to data centers in Texas - San Antonio area.

This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph. This position requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

• Operation and maintenance of data center mechanical, electrical, and controls systems to include preventive maintenance, corrective maintenance, emergency maintenance, and change management.
• Oversight of teams responsible for installation, repair, and decommissioning of data center hardware and network devices.
• Leading, managing, coaching, and developing the data center cluster operations management teams.
• Performance management of key vendors and maintenance vendors in line with management goals.
• Executing the infrastructure operations support component of new cluster launches, new data center launches, and existing data center expansions.
• Proposing and complying with agreed operational performance goals relating to safety, security, availability, capacity, people/ID&E, and cost.
• Supporting the physical security safeguarding of the people, assets, and customer data in data centers.
• Operations budgeting and management of capital expenditures and operating expenses in line with management targets.
• Contributing to continuous improvement of operational processes, procedures, methods, and tools including those related to safety, security, and availability incident/event response, management, recovery, and resolution.

Basic Qualifications

• 5+ years of management experience
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Experience hiring, developing, and managing high-performing technical teams
• Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent

Preferred Qualifications

• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA
• Experience owning the operation of a mission-critical team or product
• Experience with large-scale technical operations or large-scale compute farms
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, San Antonio - 153,200.00 - 254,500.00 USD annually