Club Services Attendant

Griffin Club LA, Inc.; Novato, Northern (CA, KY); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid Time off

Health Insurance

Discounts on club services and perks

Job summary

The Bay Club Company is seeking a Club Service Attendant to welcome golf guests and ensure rounds begin on time. This role also helps maintain the golf cart fleet, driving range, equipment, and facilities, with a focus on outstanding customer service.

Applicants should have at least 2 years of golf/caddie experience, a valid driver’s license, and strong communication skills. Weekend and holiday hours may be required.

Qualifications

• Minimum two (2) years of golf/caddie experience preferred.
• Valid Driver's License required.
• Professional, friendly manner and excellent customer service attitude.
• Strong verbal communication and conflict resolution skills.
• Self-motivated, dependable team player.

Responsibilities

• Provide enthusiastic and professional service to all guests.
• Assist with loading/unloading of golf bags into carts.
• Maintain knowledge of the property, golf course and etiquette.
• Inform players of course rules and local regulations.
• Ensure players start in correct order and tee off on time.
• Keep records of rounds and cart usage.

Skills

Customer service

Verbal communication

Conflict resolution

Attention to detail

Team player

Job description

The Club Service Attendant is a non-exempt position whose primary responsibility is to ensure that golf guests are appropriately introduced to the course and facilities, and that all rounds begin in a timely manner. In addition, this position will assist in the cleanliness and upkeep of the golf cart fleet and facilities, as well as the driving range, equipment and facilities.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Provide enthusiastic and professional service to all guests
• Assist with (un)loading of golf bags out of cars and into golf carts
• Maintain and exhibit knowledge of the property, golf course and etiquette
• Inform players of the course local rules and regulations
• Inform guests of any peculiarities of the course or facilities
• Ensure that all players start in the correct order, and maintain that order and pace while on the course
• Ensure that all players tee off on time and at the correct tee
• Keep records of all rounds played, as well as cart usage
• Ensure all players have receipts that are turned in at the start of play
• Communicate with the Golf Shop and the ranger regarding the status of the tee times
• At the end of the day collect, organize and submit all records of play, including receipts and tee sheets
• Clean clubs for members and guests upon completion of round, as well as do the same for the rental equipment
• Wash and maintain golf cart fleet, including beverage cart
• Transport carts from cart shelter to the cart staging area outside of the golf shop
• Ensure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice and sand
• Empty trash in and around the golf facilities
• Clean the shoe station of loose grass clippings
• Sweep and clean around the clubhouse and the outdoor grounds
• Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service
• Communicate timely and follow up as appropriate
• Active participation in events, programs, meetings and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Schedule varies and may require weekend and holiday hours, days and evenings

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, and guests.
• Promote harmonious relations among members, staff, and the community at-large.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings and required trainings.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Promote the company’s safety goals and actively work towards ensuring a safe working environment.
• Ensure compliance with company policies and procedures.
• Make professional development a consistent priority.
• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public.

• Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Knowledge of the game of golf (rules and etiquette).
• Ability to maneuver a golf cart through congested areas

EXPERIENCE

• Minimum two (2) years of golf/caddie experience preferred
• Valid Drivers License
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
• Well organized and detail oriented
• Detail-orientation and high cleanliness standards

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Associate is regularly required to walk, stand, sit, stoop, kneel, crouch or crawl; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear.
• The Associate must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• The Associate must be able to lift golf bags in and out of carts
• The Associate must be able to walk up and down steep cart paths
• The Associate must be able to work during adverse weather conditions.

The noise level in the work environment is usually moderate. This position primarily works in an outdoor environment. Such conditions may range from high heat in direct sunlight or cold temperatures.

The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

$17.73 - $21.85 / hour

Other Compensation and Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package:

• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off*
• Health Insurance*

*Offered to Full-Time associates. Full-Time status eligibility starting at 25 average hours of work per week.

Additional County Ordinances

LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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