Club Manager & Coach - Old Town

Club Athletic; Chicago (IL); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Bonus incentives up to $25k

Paid Vacation: 4 weeks

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Club Athletic is expanding and seeks a Club Manager to lead the member experience at our upcoming Chicago locations. You will blend hands-on coaching with studio operations, ensuring every session meets high coaching standards and that members feel nurtured and connected.

You will balance coaching with operational responsibilities, support the coaching team with feedback, and drive retention through community engagement and excellent service.

Qualifications

• NASM-CPT or equivalent certification required.
• CPR, First Aid, and AED certification is required.
• 2+ years of coaching or customer-facing experience in fitness, hospitality, or similar.
• Full-time availability, with flexibility for early mornings, evenings, weekends and some holidays.
• Physical ability to kneel, bend, reach, climb, stand for extended periods and lift at least 30 lbs.

Responsibilities

• Deliver high‑quality coaching and maintain coaching standards across sessions.
• Manage day‑to‑day studio operations and ensure brand standards.
• Provide real‑time feedback and develop coaching staff.
• Shadow potential coaches and lead team‑building sessions.
• Organize coach training and lead community‑oriented events.
• Drive member retention by delivering exceptional experiences.

Skills

People-Focused

Operational Excellence

Coaching-Led

Observant

Highly Organised

Excellent Communicator

Coaching Experience

Physical Fitness

Education

NASM-CPT or equivalent

CPR, First Aid, AED certified

Tools

Mindbody

GLM

Job description

Who We Are

At Club Athletic, we train in squads. Our unique approach to training provides high-quality, results-driven group fitness training for those looking to improve their health and fitness. With an emphasis on community and accountability, our programs create an environment where members feel supported and motivated. We're the best community gym around, with a heap of opportunity for social connection - from post-workout coffees to summer rooftop parties and winter black tie galas.

Who We Are

At Club Athletic, we train in squads. Our unique approach to training provides high-quality, results-driven group fitness training for those looking to improve their health and fitness. With an emphasis on community and accountability, our programs create an environment where members feel supported and motivated. We're the best community gym around, with a heap of opportunity for social connection - from post-workout coffees to summer rooftop parties and winter black tie galas. We're opening two locations in Chicago in September, and looking to hire a Club Manager for our Old Town location to support our Dual General Manager.

Role Overview

The Club Manager (CM) is the heartbeat of Club Athletic's member experience. Your number one priority is member retention — achieved by ensuring members feel nurtured, valued, and fully integrated into the Club Athletic community. As Club Manager, you own the day-to-day operations of your studio. You're responsible for the seamless delivery of every session, the consistent quality of coaching across the floor, and the experience every member has from the moment they walk in. You'll balance hands‑on coaching with operational management, team support, and a strong community presence — both in and out of the studio. This role is perfect for an experienced, people‑focused coach who is ready to take the next step into leadership — someone who thrives on building relationships, maintaining high standards, and creating an environment where members stay for the results and the relationships. You will report directly to the Dual General Manager.

What You'll Do

Deliver High-Quality Coaching & Maintain Coaching Standards

• Coach an average of 8-10 classes per week, maintaining a visible and inspiring presence on the floor
• With support from your DSM ensure all sessions are delivered to the highest Club Athletic coaching standards — monitoring and upholding quality across the entire coaching team.
• Provide regular real-time feedback to coaches and proactively identify opportunities for development
• Assist in shadow sessions for potential coaches and provide structured feedback to the dual Club Manager
• Participate in coach training and lead team-building sessions as required

Own Day-to-Day Studio Operations

• Manage the daily operations of the studio, ensuring everything runs smoothly, on time, and to brand standard
• Maintain and manage key systems including Mindbody and GLM, ensuring accurate scheduling, reporting, and member data
• Ensure all scheduled classes are covered, stepping in to coach when necessary
• Uphold exceptional facility cleanliness and readiness by adhering to operational checklists
• Manage opening and closing procedures, inventory, and day-to-day administrative tasks
• Report regularly to the dual Club Manager on operational performance, issues, and member feedback

Drive Member Retention & Experience

• Relentlessly identify new ways to enhance the member experience — ensuring every member feels valued, seen, and connected
• Conduct goal-setting calls with members in line with per-studio targets — building rapport, tracking progress, and identifying retention risks early
• Proactively identify at-risk members and take swift action to re-engage them and mitigate cancellations
• Select and recognise award recipients at end-of-season celebrations
• Attend at least one Squad class per week that you are not coaching to connect with members, observe delivery, and identify improvements

Lead Community Engagement & Events

• Manage squad WhatsApp group threads — sparking conversation, sharing updates, and keeping energy high
• Organize and execute in-studio and out-of-studio events that drive connection and retention
• Represent the brand at local events and social activities
• Implement initiatives in partnership with the dual Club Manager to strengthen squad culture and drive attendance

Requirements

• People-Focused - Genuinely invested in others and in building lasting relationships
• Operationally Sharp - Comfortable managing day-to-day studio operations with precision and ownership
• Coaching-Led - Passionate about delivering excellent sessions and raising the standard of every coach around you
• Attentive & Observant - Notices what members need and acts quickly
• Highly Organised - Executes events, schedules, and initiatives with attention to detail
• Excellent Communicator - Confident and warm across in-person, written, and digital interactions
• Positive & Professional - Brings consistent energy and a high standard to every interaction
• Passionate About a Healthy, Social Lifestyle - Lives and breathes the Club Athletic brand values
• NASM-CPT or equivalent certification (required)
• CPR, First Aid, and AED certified
• 2+ years of coaching or customer-facing experience in fitness, hospitality, or a similar industry
• Full-time availability, with flexibility for early mornings, evenings, weekends, and some holidays
• Physical ability to kneel, bend, reach, climb, stand for extended periods, and lift at least 30 lbs

Benefits

• Salary: 80k + bonus incentives up to $25k upon completion of targets.
• Paid Vacation: 4 weeks (accrued)
• Competitive health, dental & vision insurance
• One plan covered in full by employer at individual level
• 401k