Club Manager

Socket.dev; Westerville (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness in the United States is seeking a Club Manager to oversee gym operations and deliver a high-energy, judgment-free member experience while driving financial success. You will lead a team with a focus on training, development and customer service excellence.

The role requires staffing, payroll processing, front desk oversight, and maintenance coordination to ensure smooth daily operations and a welcoming environment for members and guests.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, energetic and enthusiastic.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff management – Schedule staff and ensure all shifts are covered.
• Lead by example and maintain accountability for direct reports with training and coaching.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns; support disciplinary actions.
• Involved in front desk activities: answer phones, check members in, and assist with tours.
• Facilitate member requests, issues and questions; ensure smooth service flow.
• Ensure prompt opening/closing of gym; oversee cleanliness and maintenance; ensure safety.
• Determine and communicate equipment repair needs; manage marketing promotions with staff.
• Authorize expenditures and refunds; make daily bank deposits.
• Prepare HR forms and liaise with Corporate Payroll; track statistics and reports.
• Backup support for any employee who is absent.

Skills

Customer service

Leadership

Communication

Scheduling

Problem solving

Team motivation

Microsoft Office

CPR Certification

Education

High school diploma/GED

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Signing bonus
• Training & development
• Vision insurance
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  
  • Schedule staff and ensure all shifts are covered.
• • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• • Administration and processing of all weekly/bi-weekly employee payroll.
• • Resolve employee issues or concerns.
• • Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  
  • Ensure safety of employees, members and club property.
• • Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.