Club Manager

Cresten Capital Holdings; Timonium (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Cresten Capital Holdings in Timonium, MD seeks a Club Manager to oversee daily gym operations, connect with members, and drive growth. This hands-on role emphasizes cleanliness, sales, and exceptional service.

You will lead a small team, manage memberships, payments, and scheduling, while executing local marketing and community outreach to raise brand awareness.

The ideal candidate has 1–3 years in sales, strong leadership, and a commitment to delivering a top-tier fitness experience.

Qualifications

• High school diploma or equivalent is required.
• Personal Training Certification is a plus.
• 1–3 years of sales experience preferred.
• CPR, First Aid and AED certification is preferred; ability to obtain certifications is required.

Responsibilities

• Drive membership and personal training sales to achieve monthly goals.
• Engage prospects and members to schedule tours and support retention.
• Implement local marketing campaigns and community outreach to raise brand awareness.
• Ensure a clean, welcoming member experience and handle delinquent accounts as needed.
• Oversee operations including scheduling, payments, and reports; lead meetings and training.

Skills

MS Office

Organizational skills

Communication skills

Multitasking

Leadership

Self-starter

Education

High school diploma or equivalent

Personal Training Certification

CPR, First Aid & AED certification

Job description

Description

JOB SUMMARY:

As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands-on position where you’ll connect with members, lead growth efforts, and help shape a top-tier fitness experience for everyone who walks through our doors.

DUTIES/RESPONSIBILITIES:

Sales & Growth

• Drive membership and personal training sales to achieve monthly goals.
• Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
• Stay organized and on track with your sales and outreach efforts using a structured daily process.
• Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.

Member Experience & Retention

• Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
• Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face-to-face interactions.
• Assist members with delinquent accounts, following up as needed to resolve payment issues.
• Focus on keeping members engaged and addressing any concerns to help prevent cancellations.

Club Cleaning & Preventative Maintenance

• Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
• Regularly check and maintain equipment to keep the club in top shape.
• Ensure all cleaning supplies and maintenance tools are well-stocked and organized.
• Report larger maintenance issues to the appropriate team for quick resolution.

Operations & Administrative Tasks

• Handle weekly bank deposits, till counts, and inventory tracking.
• Oversee the Personal Training department, tracking sessions and performance.
• Approve time‑off requests and manage timecards to ensure proper staffing.
• Review club performance reports to identify trends and areas for improvement.

Leadership & Development

• Learn to effectively manage your daily tasks to meet set goals.
• Lead by example and provide support to your team as needed.
• Participate in weekly and monthly meetings and training to continuously grow in your role.
• Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.

Requirements

REQUIRED SKILLS/ABILITIES:

• Proficient in MS Office with ability to learn new software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks simultaneously.
• Proven ability to lead a team, self‑starter.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT:

• Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS:

• Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.
• Must be able to lift 50 pounds.