Club Manager

Planet Fitness - Fitton Clubs

Springfield (OH)

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs seeks a Club Manager to oversee all club operations with a strong emphasis on cleanliness and a welcoming, safe environment. You will lead staff, ensure brand standards, and drive member satisfaction and financial performance.

The role requires on-site work, a 40-hour minimum week, and adherence to certifications including CPR/AED and tanning. Occasional off-site meetings may be required as part of ongoing training and development.

Qualifications

Must be 18 years of age or older.
Must be able to work onsite, this is not a remote position.
Proven customer service and leadership skills.
Experience as a Planet Fitness Assistant Manager (highly recommended).
Exceptional leadership, coaching and communication skills.
Must be able to attend occasional off-site meetings.

Responsibilities

Lead by example in delivering exceptional customer service and professionalism.
Oversee daily operations, ensuring opening/closing procedures and schedule coverage.
Maintain club cleanliness, safety, and adherence to Planet Fitness standards.
Monitor payroll hours and submit accurate weekly payroll.
Promote the Judgement Free Zone philosophy in all member interactions.
Drive membership sales, retention, and revenue goals.

Skills

Leadership

Customer service

Staff development

Payroll

Scheduling

CPR/AED

On-site work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Dental insurance

Position: Club Manager

FLSA Status: Exempt (Salaried)

Reports to: Regional Manager/District Manager

Requirements:

Must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search. Continued employment will be based on satisfactory outcome of the background check.
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
This position requires employee to work on-site
Must be able to attend occasional off-site meetings
Minimum 40-hour work week

SUMMARY DESCRIPTION

The Club Manager is responsible for overseeing all aspects of club operations, with a dedicated focus on maintaining exceptional cleanliness standards to provide every member with a safe, welcoming, and spotless environment. This role demonstrates a genuine passion for supporting members on their individual fitness journeys, inspiring both staff and members alike. The Club Manager is committed to exemplary leadership, financial performance, and member satisfaction, while ensuring strict adherence to Planet Fitness brand standards. Through these efforts, the Club Manager guarantees an exceptional “Judgement Free Zone®” experience, fostering a supportive atmosphere where every member and team member feels empowered and motivated to achieve their goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are representative but not all-inclusive. Additional responsibilities may be assigned by management.

Leadership & Team Management

Recruit, train, and develop high-performing team members who are passionate about maintaining high cleanliness standards and a welcoming environment.
Create and maintain a positive, motivated, and team-oriented work environment.
Lead by example in delivering exceptional customer service and professionalism.
Conduct regular staff meetings, performance evaluations, and coaching sessions and provide continuous performance feedback.
Cross train Assistant Manager in the General Manager responsibilities to ensure continuity of management as well as provide growth management growth opportunities.
Handle employee concerns, manage disciplinary actions and process terminations as needed

Operations & Facility Management

Oversee all daily operations, including timely opening/closing procedures
Monitor staff scheduling to ensure full shift coverage. Cover any shift as needed.
Carefully review staff timecards and submit accurate weekly payroll on Monday morning
Monitor and manage payroll hours, expenses, and inventory levels.
Ensure compliance with company policies, safety regulations, and operational procedures.
Ensure overall safety of employees, members and club property.
Ensure the club is clean, safe, and maintained to Planet Fitness standards at all times.
Report and follow up on equipment issues and coordinate repairs and/or preventative maintenance as needed.
Perform all front desk functions as needed.

Member Experience & Customer Service

Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.
Create and maintain a welcoming member first atmosphere; ensure staff delivers consistent and exceptional customer service.
Ensure staff follow superior customer service guidelines.
Champion a culture of cleanliness by setting high standards, ensuring consistent execution, and holding teams accountable for maintaining a safe and professional environment.
Conduct regular club audits to ensure club standards are optimal.
Resolve member concerns quickly and professionally.
Support a positive, motivating, and inclusive club atmosphere.
Maintain a strong presence on the club floor to engage with members and monitor staff performance.

Sales & Financial Performance

Achieve and exceed monthly membership sales, retention, and revenue goals.
Support local marketing efforts to attract and retain members.
Ensure accurate and timely reporting as directed by management.
Manage marketing efforts; ensure staff are aware and trained on all current Planet Fitness marketing promotions
Authorize expenditures and refunds.

QUALIFICATIONS

Required:

Must be 18 years of age or older.
Must be able to work onsite, this is not a remote position
Proven customer service and leadership skills
Experience as a Planet Fitness Assistant Manager (highly recommended)
Exceptional leadership, coaching and communication skills.
Energetic, enthusiastic, and hard-working with a passion for helping others to succeed.
Professional, respectful, and solutions-oriented in member and employee interactions
Strong organizational and problem-solving abilities.
Must be able to attend occasional off-site meetings
Obtain and maintain CPR/AED Certification within required timeframes.
Obtain Tanning Certification within company required timeframes.

Preferred:

Proficiency with Microsoft Office and basic computer skills
Prior experience working in a club fitness setting
High School Diploma or Equivalent

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Physical: Primary functions require sufficient physical ability and mobility to walk, and stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; to occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs); and to verbally communicate to exchange information. Occasional travel required for off-site meetings. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

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