Club Manager

Planet Fitness; Denver (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Vision insurance

Free uniforms

Paid time off

Training & development

Wellness resources

Dollars for Scholars Program

Employee Appreciation Program

Critical Illness Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

A leading company in the fitness industry is seeking a Club Manager to oversee gym operations and ensure a positive member experience. This full-time position requires strong managerial skills and a commitment to customer service excellence. The role includes recruiting, training staff, and managing day-to-day operations. Opportunities for advancement and comprehensive benefits are part of this exciting position.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, and supervise team members.
• Ensure member service oversight and great customer service.
• Manage gym operations and maintain a positive club image.

Skills

Customer service skills

Communication

Organizational skills

Leadership

Problem Solving

Job description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Vision insurance
• Bonus based on performance
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

· Recruit, hire, train, schedule and supervise team members.

· Member service oversight making sure all team members are providing a great customer service experience at all times.

· High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.

· Provide support for team members and club members.

· Create and maintain a positive image for the club.

· Coaching and counseling performance to help achieve company standards.

· Ensure prompt opening/closing of gym.

· Ensure staff are aware and trained on all current marketing promotions.

· Finish manager portion of onboarding, in Paycom, for all new hires.

· Ensure the club is open and staffed during all hours of business.

· Ensuring self and team members are implementing and adhering to all company policies and procedures.

· Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

· Honesty and good work ethic

· At least 1 year of equivalent managerial experience

· Strong customer service skills

· Strong communication, organizational and leadership skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

· Dollars for Scholars Program

· Employee Appreciation Program

· Free Membership for self and one family member or friend

· Team Member Support Team

· Health, Dental and Vision Insurance

· Critical Illness Insurance

· Short Term Disability Insurance

· Accident Insurance

· Voluntary Life Insurance

· Pet Insurance

· HSA

· Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness