Club Manager

Planet Fitness; Crystal (MN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Employee Appreciation Program

Job summary

An established industry player in fitness is seeking a Club Manager to lead operations and enhance member satisfaction. This role involves recruiting and training a dedicated team, ensuring exceptional customer service, and maintaining a positive club atmosphere. The ideal candidate will possess strong leadership and communication skills, along with a commitment to upholding company standards. Join a vibrant team that values personal growth and offers a range of benefits, including health insurance and advancement opportunities. If you're passionate about fitness and customer service, this is the perfect opportunity to make a significant impact.

Qualifications

• At least 1 year of managerial experience in a customer service environment.
• Strong communication and leadership skills are essential.

Responsibilities

• Oversee gym operations to enhance member experience and ensure financial success.
• Recruit, train, and supervise team members while ensuring excellent customer service.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Leadership Skills

Problem Solving

Education

High School Diploma or Equivalent

1 Year Managerial Experience

Tools

Paycom

Basic Computer Proficiency

Job description

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule and supervise team members.
2. Member service oversight making sure all team members are providing a great customer service experience at all times.
3. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
4. Provide support for team members and club members.
5. Create and maintain a positive image for the club.
6. Coaching and counseling performance to help achieve company standards.
7. Ensure prompt opening/closing of gym.
8. Ensure staff are aware and trained on all current marketing promotions.
9. Finish manager portion of onboarding, in Paycom, for all new hires.
10. Ensure the club is open and staffed during all hours of business.
11. Ensuring self and team members are implementing and adhering to all company policies and procedures.
12. Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

1. Honesty and good work ethic
2. At least 1 year of equivalent managerial experience
3. Strong customer service skills
4. Strong communication, organizational and leadership skills
5. Basic computer proficiency

Physical Demands

1. Standing and walking at least 75% of the shift
2. Talking in person or on the phone at least 75% of the shift
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

1. Dollars for Scholars Program
2. Employee Appreciation Program
3. Free Membership for self and one family member or friend
4. Team Member Support Team
5. Health, Dental and Vision Insurance
6. Critical Illness Insurance
7. Short Term Disability Insurance
8. Accident Insurance
9. Voluntary Life Insurance
10. Pet Insurance
11. HSA
12. Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness