Club Manager

BJ's Wholesale Club, Inc.; Baltimore (MD); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) with company match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Club Manager to lead operations and profitability at a BJ’s club. You will direct the team, align with strategic priorities, and deliver exceptional member experiences while ensuring safe and productive operations.

The role requires 4+ years in retail operations management, strong leadership and communication skills, and a solid grasp of profit and loss and cost control. Onboarding extends 8–12 weeks with mentorship from senior leaders.

Qualifications

• 4+ years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong leadership and team-building abilities.
• Excellent communication skills across all levels of the organization.
• Solid understanding of profit & loss statements and inventory control.

Responsibilities

• Lead the club team with vision and purpose, providing direction and measuring results.
• Foster a club culture where employees are challenged, engaged, and recognized for achievements.
• Develop talent by mentoring team members and conducting constructive feedback.
• Adapt quickly to change while maintaining excellent member experiences.
• Communicate clearly to ensure staff understand goals, priorities, and processes.
• Drive profitability by controlling costs and implementing innovative operational improvements.

Skills

Leadership

Team management

Communication

Profit & loss literacy

Education

High school diploma or equivalent

Job description

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

The Club Manager

The Club Manager is the leader of a BJ's club. Responsible for leading the operations and profitability of the club, delivering on company strategic priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and developing talent, and ensuring a safe and positive environment and experience for Team Members and Members. BJ’s offers a comprehensive onboarding program for newly hired Club Managers to develop the skills needed to be successful quickly and effectively. During our onboarding program (which generally extends from 8-12 weeks), new Club Managers are partnered with best‑in‑class Club Managers and other BJ’s leaders to learn best practices, connect leadership concepts to real life BJ’s scenarios, and build their internal connections.

Major Tasks, Responsibilities, and Key Accountabilities

Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.

Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.

Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.

Learns quickly and adapts to change.

Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the “why’s”, and keeping messaging simple.

Exhibits strong decision-making capabilities that align with the Company’s strategic priorities and support the achievement of club operational goals and objectives.

Maintains awareness of local competition and current trends in the retail marketplace.

Controls operating costs and establishes operational efficiencies.

Implement new concepts to maximize profitability.

Embraces the Company’s core values / purpose and ensures team members do the same.

Creates a great shopping experience for members that is dedicated to exceeding member expectations.

Meets planned profit objectives through effective techniques, technological improvements and productivity enhancements.

Monitors expenses and adjusts expenditures as necessary to achieve profit objectives.

Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office.

Maintains a roadmap for achieving targets in key performance areas designated by Home Office, such as productivity (sales/hours, audit, shrink, turnover).

Qualifications

4+ years of experience as a retail store, supermarket, or warehouse operations manager required. A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members. Excellent communication skills required. Must be able to lead and motivate a large team. Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required. High school diploma and/or college degree preferred. Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results. Open shift availability required. At least 18 years of age.

Environmental Job Conditions

Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance. Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

Pay Transparency

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $100,000.00 - $137,500.00

AI & Authenticity

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.

Who We Are

BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations and eight distribution centers across 21 states – and growing. BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup.