Club Manager

Planet Fitness - PF Baseline Fitness; Aurora (CO); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Club Manager to lead operations at a vibrant fitness facility. This role is pivotal in ensuring a welcoming environment and delivering exceptional member experiences while managing a motivated team. Responsibilities include staff recruitment, training, and overseeing daily operations to maintain a clean and safe gym. If you have a passion for fitness and a knack for leadership, this is a fantastic opportunity to advance your career in a supportive and energetic atmosphere.

Benefits

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Experience in customer service, preferably in fitness.
• Current CPR Certification and must be 18 years or older.

Responsibilities

• Oversee gym operations ensuring a great member experience.
• Recruit, train, and develop a high-performing staff.
• Manage payroll and resolve employee issues.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

CPR Certification

Education

High School Diploma

Tools

Microsoft Suite

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  • Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Other

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness